Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
157 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Check movie times, watch trailers, buy tickets, find theatre locations, purchase gift cards, & more online at Regal Cinemas, Edwards & United Artists Theatres.
Regal Cinemas (regmovies.com) has 157 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
157 approved reviews, newest moderated first
Worst theater ever! Unclean, rude staff, poor sound and picture. Nasty bathrooms and unfit to eat popcorn. Dont waste your time or money there. Allows fraudulent activity and not willing to help in any way to clear it up!
By Amy L.
overpriced, looks like its run by teenagers. Concession is the biggest ripoff on the planet. Two small soft drinks, one small bottle of iced tea and one small popcorn and a tiny bag of sour patch for $50. Never going there again. Besides they have no direct phone number.
By betts
I purchased in advanced tickets but saw that I selected the wrong time so I canceled the purchase 6minutes after I made the purchase and was charged 8 dollars for my canceling. I emailed customer service and was informed that I was charged a convince fee. It is so ridiculous!!!! I will no longer pay for this conscience.
By Mia
They should pay you to come to the movies to watch all the advertising.... Or just show up 1/2 hour after the start time. Bring your own beer
By Douglas C.
NO SURROUND SOUND for Jurassic World. Only sound coming from front of theater, worse than watching TV at home. I asked them if they could fix the sound as soon as the movie started. We could just barely hear "Welcome to Regal..." before the movie started. It was horrible. We spent $70 on 2 tickets and junk food but walked out after the first dino scene with the sailboat. We tried to watch it, but it was just ruining the Jurassic World excitement\experience. This reminds me of a local theater where I grew up that refused to turn on any of the other speakers if they did not meet the minimum ticket sales for that showing. I think we had about 10 people in our showing today.
By John J.
It’s absolutely insane to give ads AFTER BUYING A TICKET online. I should not spend $20 on a single normal ticket and STILL GET ADS. And on top of that they do not screen the ads at all, two of them were just flat out scams, sponsored by regal.
By Luke G.
My wife and I go to the regal theater in Sherman Oaks. We have been customers starting when in opened as ArcLight. We want you to know that the new Recliner Seats that you installed are really wonderful. Also we want to acknowledge that the manager “Mike” at this location is also wonderful. His mannerism , taking care of customers is so personable that it is a pleasure to see him when we visit the theater. He is very polite and he just makes you feel so good. Joy and Aaron Auslander, your loyal customers
By Joy and Aaron A.
Earlier this month my wife and I visited the Regal Theaters to enjoy a matinee movie. To our surprise the $11.00 medium popcorn was stale, had a lot of cornels and cold. When we wrote and complained to management, the response was how they pride themselves on providing only the freshest and highest quality refreshments. Also that it was our responsibility to leave our seats, run down to the concession stand, wait in line and ask for another bag of popcorn. As far as missing a portion of the movie, well this is just part of the Regal experience. I have heard (possibly true) that the Regal Transit Theater may be undergoing less than prosperous times. ---It shouldn't come as a surprise. In my opinion, this company is mismanaged from the Regal staff serving what they should have known was stale popcorn up to management.
By John D.
