Support.
I contacted support though discord with an problem caused by myself, and this is the first time Iv actually had feeling that I was valued and respected customer. Very well done.
By Napsij
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
33 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Refrag is your ultimate CS2 training tool, designed to enhance your skills, boost your confidence, and turn every gaming session into an epic adventure.
Refrag (refrag.gg) has 33 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
33 approved reviews, newest moderated first
I contacted support though discord with an problem caused by myself, and this is the first time Iv actually had feeling that I was valued and respected customer. Very well done.
By Napsij
Nie da się zagrać postrzelać bo trzeba zapłacić :( nie polecam
By HUBERT
Ive had issues with disconnecting steam acc from an old email and Mr Caseyofoster solved my problem within 5 minutes via discord.
By adamo
Getting in touch with customer support requires you to make an account with a third-party platform called "Discord" which recently had a data leak. I do not want to agree to Discords' ToS, and I cannot be forced to do that under EU GDPR. I haven't used the service, and to get a refund, I basically had to get my money back through Xsollas support. The lack of email or regular support tickets is very silly.
By Alyx B.
The actual service itself seems pretty solid. However, the signup process is kind of weird. If you use a trial code for 3 free days, you can't also include billing info without nulling that free trial period. Huge thanks to caseyfoster for great customer service. He gets a perfect 5/5 score.
By Jay
If only all the people paying for this crap service knew what a jerk, MAESTR0, the owner of the company (at least thats how he poses on Faceit) is. He cannot go one game without harassing other players and will not shut up during the whole match. He is currently on a Unsportsmanlike conduct ban on Faceit. Do not support this idiot, guys.
By Humboldt W.
I received an email today reminding me that i have a subscription i wasnt even using. I have never had a company remind me that im giving them money i wasnt trying to :) -The BEST CS2 training tool -And obviously trustworthy team behind the product
By Addison S.
Easy to use, great for development
By David T.