Reel CasinoReviews of reelcasino.com

Currently waiting for a full refund from their site that I was promised after my account was hilariously "banned due to fraud" by initiating a withdrawal. I have been given the go around 10 different times by their "support" who offer NO SUPPORT funny enough. This is the single worst sweeps site I have ever seen and cannot in good faith not leave an awful review after what I've been treated like. Please report them to their respective gaming commission. *EDIT* it's been weeks and still NO refund that was promised to me weeks ago, even after being told it's been processed, absolutely vile site

My experience with Reel Casino was extremely frustrating. I attempted to purchase a package using several legitimate payment methods, including a Wells Fargo credit card, a Capital One credit card, a bank debit card, and a Chime card. These are cards I regularly use for purchases elsewhere without problems. Reel Casino's payment system repeatedly failed to complete the transactions. The one payment that did go through — using my Chime card — was actually charged TWICE, yet the coins I purchased were never credited to my account. At least those charges were eventually refunded. After all of that, Reel Casino emailed me saying they had BLOCKED MY ACCOUNT because they detected "multiple unsuccessful payment attempts" and claimed this violated their Terms & Conditions and payment security requirements. That is ridiculous from a customer's perspective. The unsuccessful attempts happened because I was trying different legitimate payment methods after their checkout system repeatedly failed. Their own system even managed to double-charge the one card that did process while failing to deliver the purchased coins. Instead of investigating why their payment processing wasn't working properly, their response was to block my account and blame the failed payment attempts on me. I've used plenty of other online sites where these same payment methods work normally. Based on my experience, Reel Casino's payment processing was dysfunctional, and the way they handled the situation was unprofessional. If your payment system repeatedly declines legitimate cards, double-charges a successful transaction, fails to deliver the purchased product, and then blocks the customer for attempting other payment methods, something is seriously wrong with the process.

Won on the site. Completed verification and was fully verified. After winning they claimed I used a VPN and cancelled my withdraw. Stay away.