Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
25 reviews
Reel ESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reel-E.ai is a new way for real estate teams to create professional video content at scale. No crews, no cameras, no scheduling. Our AI produces polished, brand-consistent property videos ready to publish across your listings, social channels, and marketing.
Reel E (reel-e.ai) has 25 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
25 approved reviews, newest moderated first
Horrible app charge me so much horrible generations of my video. Do not trust this scam company.
By Fahim Z.
Response from Reel E· Oct 4, 2026
Fahim, sorry about this. I can't find an account under your name, so I can't see what you were charged. If you email [email protected] from the address you signed up with, I'll look at the charges myself. Ori Harel, Founder, Reel-E
The quality of the product was amazing! I would suggest a protection when a user is researching the various plans and is not ready to upgrade and attempts to cancel out of the order page to not charge them for the plan. I was researching how much a yearly plan would be for an upgrade of the Essential plan, and when I saw the cost, I selected cancel and was charged 1k plus. I felt I was tricked, but I was able to get it reversed.
By R. K.
Response from Reel E· Oct 4, 2026
Thanks for the review, and sorry about the charge. Hitting cancel and getting billed is not how that should work, and I'm glad you got it reversed. We've changed that checkout since. Ori
This site makes it so much easier to create cinematic videos than other real estate video sites.
By Kerry J.
Response from Reel E· Oct 4, 2026
Thanks Kerry, glad it's saving you time. Ori
Fantastic product
By Patrick M.
Response from Reel E· Oct 4, 2026
Thanks Patrick. Let me know if anything gets in your way. Ori
Νice engaging video very real
By Joanna
Response from Reel E· Oct 4, 2026
Thanks Joanna. If anything kept it from five stars, I'd like to know. Ori
It was great experience
By customer
Response from Reel E· Oct 4, 2026
Thanks for the review. Glad it went well. Ori
One question/comment I have is that with so much marketing happening on social media these days, the standard videos look great, but they don't always translate well to vertical formats like Reels, Stories, and TikTok. In my opinion, incorporating more panning or movement across the photos could help make the videos more social media-friendly vs forcing a crop. Since MLS photos are shot in a wide format, they can end up looking awkward when cropped vertically. At the same time, most agents don't want to pay for two separate photo shoots just to get content for both MLS and social media. Do you have a way to create that type of motion effect in your videos, or any options that work better for vertical social media platforms? Maybe even just a larger crop area with additional panning?
By Erica
Response from Reel E· Oct 4, 2026
Erica, thanks for the honest feedback, and sorry nobody got back to you on the vertical video question. You were right about the crops looking awkward. We've worked on that since, partly because of your note. Ori
I signed up for a 7 day free trial. After about 3 days I decided I did not want the service and went through the process on their website to cancel. I processed the cancellation but they still ended up charging my card for a year. I never received a confirmation email confirming the cancellation so I went ahead and processed another cancellation the trial period ended as well, still no confirmation email for that either. I have emailed their support email twice now and haven't heard a single response from them, even to know that they are working on it. I know for a fact that they must have record of my cancellation during the trial period but no one has responded to assist at all.
By Jared
Response from Reel E· Oct 4, 2026
Jared, sorry about this. You tried to cancel before the trial ended, got charged anyway, and then we were too slow replying to your emails. That's on us. I issued a refund once I saw it and set the account to not renew, and we've made changes since so it doesn't happen again. Ori Harel, Founder, Reel-E
