Reebonz-USA/CanadaReviews of reebonz.com

I have never wrote a review before, but this time I think it is necessary to share the experience. I ordered a bag from here, when I received it the package got smashed during the journey, of course the purse inside got damaged too, so I contact them and sent all kind of pictures of the purse and packaging. They told me there is another one in the warehouse but there are scratch and dent on it. The option they offered me was either exchange that one and give me $32 store credits or keep the damaged one then give me $32 store credits, (btw it is a $950 worth of purse). I do not want the store credits is because based on the experience I don't want to buy anything else from here again. I was trying to work things out with them, but they just stop reply me and ignored everything I said. I am really disappointed, I have bought many many luxury bags from all kind of online stores from all over the world, I have never had any experiences like this. If you are shipping international, at least use two boxes, but there was only 1 box and it got smashed, also there was no any protection like bubble wrap or tissue paper, just the purse and a dust bag. Apparently how they store the purses in the warehouse was not good as well, otherwise the other purse should't have any issue. I really want this bag, other wise I wouldn't spend that much time trying to work things out, but apparently they don't really care about their customers. I will return the purse, it's just not worth it. I am in the retail business too, it is not acceptable to treat a customer like this, especially for a luxury online retail business.

the shopping experience is very good

Great service!

Bought an expensive pair of heels and it came damaged, very noticeably, you can definitely tell whoever packed it did not even care to check the item. Contacted Reebonz but their service was merely mediocre. They weren’t able to do anything about replacing the item or even replacing it with same heels different color, and I still have to go through the trouble of returning, without the pair of shoes I really wanted. The only reason why I gave them 1 more star is because they did try it their best to expedite the refund but ultimately, I would rather have the shoes I bought than all these trouble.

I bought an item I ended up returning and felt a bit uneasy about the returns process as I live in the US, but it was very easy and convenient. I was able to start the return process online, print out the delivery documents, and a DHL person came to pick up the package so I didn't have to leave the house. It did not take more than a week or two to get a confirmation email from Reebonz that the item was returned and a few days later the item was credited back to me. This was a great shopping experience and I would definitely buy from this site again.

Fast international shipping and easy return. Great customer service. And nice product with good price. Looooove!

Excellent service and I absolutely love my Fendi socks! I highly recommend shopping with Reebonz!

The bag looks great with the well-packaging box