Redwood OutdoorsReviews of redwoodoutdoors.com

20730 72nd Ave S, Kent, Washington

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The Fair Hearing score

4.3/ 5

Great

368 reviews

Redwood Outdoors4.3Great

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About Redwood Outdoors

At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city.We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door.But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond.Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us.So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.

Redwood Outdoors (redwoodoutdoors.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: redwoodoutdoors.com
Website: redwoodoutdoors.com
Category: Wellness & Spa
Location: Kent, Washington
Listed on The Fair Hearing: 2026

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May 3, 2026

Love the Sauna, Disappointed by Support and Door Quality

I am dating this review 5/3/25 since I can only go back 12 months. The history is below. Purchased 7/13/2024 Rec'd 10/9/2024 I am writing this review because I truly love the experience of using my Redwood Sauna, but the ongoing issues with the door and the subsequent "support" have been incredibly frustrating. We received our sauna on October 1, 2024, and the door was an issue from day one. The top of the door tilts to the left, causing the bottom to scrape against the frame. We contacted support a month later, on November 1, sending multiple videos and photos documenting the alignment issue. The response we received was that this was "normal." After a long back-and-forth of being told this was the "norm"—and receiving no phone calls to help troubleshoot—we were sent a replacement hinge in February 2025. Unfortunately, the hinge didn't solve the underlying alignment problem. Like many customers likely do, we eventually gave up because we were tired of being told a poorly fitting door was standard. Fast forward to April 19, 2026: the bracket has finally broken under the stress. Because the door requires so much force to close, I am now genuinely afraid the glass will shatter or the handle will break during use. The Bottom Line: The sauna itself is great, but the customer service approach of "it's supposed to be like that" until the warranty or the customer’s patience runs out is disappointing. I want to keep enjoying my sauna, but I need a functional door that doesn't feel like a safety hazard. I am hoping Redwood will finally address this alignment issue properly now that the hardware has failed.

By Gertrude G.

Response from Redwood Outdoors· May 4, 2026

Thank you for taking the time to share your experience—we truly appreciate your feedback. We’re very sorry for the frustration this has caused and for the impression left along the way. A door requiring excessive force or raising safety concerns is not something we consider “normal,” and it’s not the standard we aim to deliver. While some natural shifting in wood can occur, what you’ve described should have been addressed more thoroughly, and we understand your frustration. With the new update that your hardware has failed, our team will be reaching out directly to review next steps and ensure the door is properly aligned, safe, and fully functional. We look forward to getting you back on your path of rejuvenating sauna sessions!