Red Umbrella HolidaysReviews of redumbrellaholidays.com

Sera was very great 👍🏻

Very easy! Adrian was helpful!

My mom thought she was calling Allegiant airlines and somehow got this company, assuming she was talking to an "agent" for the airline. She was trying to change her ticket and book for a later date. This agent told my mother he worked for both frontier and allegiant that were "sister companies" and represented to her that he had cancelled her Allegiant flight and purchased a Frontier flight for her. When she questioned why the $200+ quoted price was so much more than the $38.00 flight on Frontier's website, he told her that the price online was a "standby ticket" (which isn't even a thing). He then took her credit card, told her it was declined, and then took another credit card. Charges were made on both cards. She reported fraud on both accounts. No one told my mom this was a travel agency or that they were taking a commission essentially for booking the ticket. They represented they were working for the airlines and she got this number from calling a number online she thought was Allegiant.

Ms . Kylie was absolutely amazing and understanding of our issue that involved a typo with one of the passengers. She is amazing really you guys should give her a raise. Kylie is you’re seeing this happy holidays you beautiful human. Thank you.

Very strange type of service provided. They seem to try to out sale what you see on the actual Airline official webpage while searching , felt Red Umbrela tried to take little advantage !Hopefully this isn’t the issue. **Edited**

*Very Disappointed In Service Received * ( December 5, 2013) Submitted ) Frontier Airlines, I missed my flight, thru no fault of mind. I missed my flight, because there was not enough transporter to take me to the terminal, ( D1 ). I asked and was told that my son could be given a guest pass to transport me. I call my son back to the airport and the wheelchair personnel told me, they could not give me a chair and to look and see if I could find one from outside or inside the terminal, that was not being used. My son or I couldn’t find one. Although, they had a minimum of 10 chairs at their post. I travel a lot and Wheelchair Customer Service at your the Atlanta Airport ( Hartsfield-Jackson ) was the worse I’ve ever encountered. I went to the airline desk agent and told her my dilemma, she went to the wheelchair station and was told the same thing. Needless to say, my son and I got in the line and waited for approximately ( 45-60 minutes ) to get clearance. Because of my chronic back and knee problems, the long wait had me in lots of pain. ( I can’t stand for long periods of time without pain, wrecking through my body). When we finally made it to the gate ( D1 ) it was too late, although my son took my I.d. and ticket and rushed. To add salt to the wound, I had to reschedule my flight to fly out five hours later and an hour layover for an additional ( $99.00 ) and stay at the airport, because my body wouldn’t allow me to walk that terminal back. My original flight was non-stop to Tampa. Only after I purchased another ticket, I was offered a wheelchair from the terminal agent. I’ve filed a verbal and written report already. This was my 1st time using your airline and I am very disappointed with your service. If you need contact me further you can phone or email me. Your transport staff at Cleveland and Tampa was right on point. Respectfully Submitted (12-5-2023), Lydia C-M.

Zanye waa very helpful

Brock was veryvery helpful