Red Roof InnReviews of redroof.com

As a previous commenter shared. Do not book with franchisees. Columbia, MO. Little Rock, AR. Charged more than the quote. Said I was rude checking in with 2 dogs. 1 service animal, 1 pet. Also said red roof had my rudeness on file. Seems like bait and switch to me. Do I have a digital copy of the service animal letter yes. Did she ask to see it, no. There's more, but that's enough.

If I could give it no stars I would this place was disgusting sheets were dirty burn holes on the blankets in a non smoking room. Had bed bugs woke up with bites all over my body would’ve been better off sleeping in my car. This is about the one in bridgeton mo.

The prices are cheaper on any other website booking, Priceline Etc. Redroof.com is worthless I've been staying here for over a month Red Roof Inn is worthless

My husband and I checked in and paid for four nights on July 8th 2022 at Red Roof Inn in Lompoc, California. The room we got was sticky and dusty, the WIFI was incredibly poor, the TV remote was broke, the self-service laundry out of order, the guest in the next room had two quite loud dogs and the outdoor area was a smokers paradise which made it difficult to get fresh air when opening the door. On top of that, the plumbing didn't work. After taking a morning shower we left the room and when we came back in the evening the bathtub was still half full. An employee tried to fix it, but it resulted in sewage standing in the bathtub all night and leaving a sad smell. I then went to reception and pointed out that this was not what we had paid for and that we wanted to check out and have a refund for the last two nights. We were offered a refund at about 130 $, which meant that the first two nights been weekend had costed 314 $. We agreed to this and as proof of this agreement, we were handed a folio and explained that the refund would come from Hotwire/Expedia, and if it didn't happen, we should contact them. Now we waited patiently, but 18 days later we contacted Hotwire. They returned and told us what we would not get a refund, because the hotel manager claimed that they never agree to give refunds. So in addition to a crabby product, they gave us a worthless folio, denied us our refund and ended up calling us liars. We tried to reach the hotel one last time, just to learn that the email on the folio didn’t exist. This hotel being part of a chain, we contacted Guest Relation, they responded fast, apologized and offered us a free night of our own choice within the chain. But as we are living in Europe the offer is unfortunately of no value.

Made reservations for 2 nights at the Pigeon Forge location. Upon checkin we found very big brown spots on the sheets not sure what it was, dirt/grit under the sheets on the mattress protector, and bacon yes I said BACON in the bathroom. I went to the front office and Chance told me there were no clean rooms. I asked for a refund and was told to contact Booking.com. I did and they had to send in a request which was denied bc Chance says he offered me a clean room. I was never offered a clean room and was denied a refund. I’ve even contacted the general manager and told him to listen back to the cameras and he could know the truth. I was told the cameras didn’t have sound and there was nothing they could do. That mistakes happen.

BEWARE!!! Make sure your Red Roof is corporate and not a franchise. Red Roof corporate in most cases gets a 4 in most cases. At 209 Viking Way Martinsburg WV, a minus 5, if I could give them that. Most disgusting place I have ever stayed in. It is not a corporate Red Roof it is a franchise. If my husband didn't HAVE TO get some sleep, we would of left. He slept on a sheet we bring with us on top of the bed. Chips in the spackle on ceiling...in bathroom hole in the ceiling with wire and a plug? hanging out over the toilet. Bathroom was never cleaned large dirt pieces on tub floor and old soap still there. Brown stuff on the wall. In bedroom large stains on bed cover and sheet. More of the dirt??? in the bed. At least the bugs we 'saw' on the floor and squished on the wall were dead. I have pictures to back my complaint. When I get done here I will be contacting corporate office of Red Roof. DO NOT STAY AT ANY RED ROOF THAT IS NOT CORPORATE RUN!!!!

The room was terrible but the cockroaches I killed were a definite deal breaker , then they refused to refund my money or even to transfer me to a different red roof hotel. Worst hotel I've ever seen

Absolute worst place I have ever stayed. If it hadn’t been 1am after 14 hours of driving I wouldn’t have stayed at all. There were cops in the parking lot when we drove up, arresting someone. Many people outside walking around, clearly on drugs. Against my better judgement we checked in. On arrival to the room there was trash on the counters, makeup on the sink, goldfish on the floor, stains on the sheets and pillowcases, sticky stuff on the nightstand…. Must I go on. There was nothing good to say about this place. Didn’t even take a shower because i would’ve felt dirty laying on the urine scented sheets anyways. Would never, ever stay at a red roof inn again. I’d sleep in a car in the Walmart parking lot before doing this again. This place deserves negative stars.