Red Roof InnReviews of redroof.com

The “non smoking” rooms reeked of smoke. As someone allergic to smoke, it was a huge disappointment, and affected my health. Dirty shower curtains, dirty room, and we found a women’s pad on our nightstand. Would not recommend!

Stayed at Red Roof inn in Whytheville Virginia . Front desk not lit and empty . The person who appeared later was not friendly at all . Gave the card keys to a room that was not cleaned with bed sheets and towels on the floor . The smoking smell was unbelievable ( booked a none smoking room ! ) . Went back down to so called front desk ( my wife and I are handicapped ! ) . We’re given another room where the plaster from the ceiling next to the front door and in the bathroom was coming off in big chunks. There was a broken light bulb in pieces on one of the pillows that came off from a lamp above the bed . Room was dark as many of the bulbs were burned. Coffee maker without coffee or filters . Went back down to from desk to be told they have no coffee . Could not even get a cup of coffee in the lobby … received no comments or reaction about the broken bulb pieces on the pillow !!! In the morning went down for the so called free continental breakfast at around 8 am to find nothing available as breakfast starts a 7 am supposedly !!! This is not the Red Roof Inn I am used to !

My room wasn't available after booking weeks in advance, we were given a dirty room with rust, holes, and urine stains, and worst of all the front desk woman Lisa yelled at me and my boyfriend while trying to check in and gave us the worst customer service I could get without getting the cops involved raising her voice and calling us irresponsible told us she was judging us just for asking if she could use a picture of my ID and confirmation number. Instead of being told no we were verbally berated then out in a dirty room. When I contacted corporate they didn't even offer to comp the room let alone give free rooms. I travel frequently and have never experienced anything like this. 0 stars STAY AWAY

June 2nd 2023 Red Roof Inn, Knoxville TN I will never step a foot back in a red roof inn again. My wife and I were traveling back from Louisiana, stopped in Knoxville TN because of car trouble, she was tired, and needed to rest, and with a medical condition. We walked in the lobby and waited for the gentleman in front of us to finish checking in, when it was our turn, the guy behind the counter looked at us, and before we could say anything, he told us the there were No Rooms Available, with a snoody attitude. The walk in couple behind us got a room. I don't know what, or why we were refused accommodations, maybe because we were not wearing expensive clothes, not driving a new vehicle, or our wind blown hair, ect, ect, ect,. When we walked outside, I took my phone to pull up their website, they hey had plenty rooms available.

If you like run down rooms that look no where close to the pictures they have online, working girls, drug dealers, vagrants getting high, drinking and being loud in the parking lot and in the smoking areas to spend $150.00 for a night and then another $150.00 because my better half was too scared to go to the smoking areas after we made multiple requests to the front desk to do something about it and was ignored, this is your destination. I'm actually a little bewildered on how they have been able to keep their franchise rights

Every room smelled Marijuana and they Manager and Workers downstairs were smoking Weed and Cigarettes giving us no sign of respect. And they reuse the sheets for the bed. Luckily I switched hotels. (I had to spray Perfume to remove the Marijuana smell.

Was visiting my nephews at the cruise port location in Jacksonville. And the racist security told me I had to leave. Since when red roof inn brand such as this say no visitors. That’s the wrong image you’re providing. The security was racist called us “n-word” something has to be done. I will be calling. This unacceptable. Worst experience and humiliation at its best

They refused to accommodate me, I had a total knee replacement, they put me on the 3rd floor. Plenty of empty rooms on the bottom floor. We will never stay here again.