Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Redington, founded in 1992, has always brought innovative and performance driven fly fishing products to the market - Fly Fishing Waders, Fly Rods and Reels!
Redington (redington.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
12 approved reviews, newest moderated first
Wanted to get my rod repaired or replaced. Paid $60, 2 months ago. I was supposed to get an email with a Fed Ex return label. Never got it. Sent emails and left messages. No service. Sad that Sportsman Warehouse sell a product that the company does not stand by.
By John B.
Ordered and paid for a rod tip, so far 62 days and still haven't recieved it! Very hard to communicate with. Do not return emails or phone calls, bounced around, no one knows what is going on with my order. Great company if you don't mind customer service total FAIL!
By xNeil N.
Broke one of my favourite fly rods and contacted Redington to get a repair. The customer service from each person I dealt with exceeded my expectations 10 fold! Not only that they shipped me a brand new rod in a nee case all within 3 weeks. I cannot speak high enough of their customer service and dedication to taking care of you.
By Marc G.
I had an issue with the poor sizing on their wading boots and contacted them on their website but never received a response from their customer service.
By google U.
