RedCatRacing.ToysReviews of redcatracing.toys

Horrible customer service.

The ascent 18 brushless is garbage. The controller and truck stopped communication after 5 minutes of use. Tech support offered no troubleshooting solutions. Just told me to take more time out of my day to fill out a warranty claim. Way to ruin a birthday party, RED CAT!

very greasy. wont honor the posted sale price of an item!! spread the word these guys are greedy and only think of their own pocketbooks. cheap P.O.S

Worst experience ever they dont reply on a timely manner and leave you stuck with items you don't need or get by mistake and there is no way to get a refund after sending the item back its been over 3 months and I still get get a refund or issues resolved dont rely on them they will charge to ship items back big lose dealing with them.

I contacted Redcatracing.toys and asked them to match Redcatracing.com's price on some clearance items. The clearance price was $6.77 from redcatracing.com per part (885026T/ 85902). They said okay and I purchased the same day. I order 10 items in total from Redcatraing.toys on 6-25-2020. Order was confirmed. 6 days later 7-1-2020, they send me an email stating 4 of the items that I bought (originally confirmed as in stock) were now magically out of stock and also out of stock on the Redcatracing.com site. The item is 885026T/ 85902 carbon fiber top plate made by HSP and rebranded by Redcat. Those 2 part numbers are interchangeable (same part) and have been since 2007. I asked if I could back order the item and was told by the CSR for Redcatracing.toys, that I could not and the part was discontinued. Low and behold, 2 weeks later they have the part relisted with a price increase at $51 and change. Basically, I informed them of the clearance sale and they bought the remaining items from Redcatracing.com, then raised the price. I contacted redcatracing.toys customer service to inquire about the switcheroo. Their replies were terse and succinct. After complaining to them yesterday (8-3-2020), I see they have removed the in stock status for 885026T/ 85902 from their website. Probably waiting to relist in a few months at the jacked up price. I advise you to buy elsewhere. I won't be giving my money to dishonest sellers. I wish I could upload screenshots to this review as proof of my case. Very disappointed.

If I could give them no starts I would. I ordered a wrong part and called them 3 times and e-mailed them on there web page which it says to do and still no response, like they say they will get back to you in 2 business days. I understand I would have to pay shipping and restocking fees, didn't care and was even going to reorder from this company. Never again. I am now stuck with a credit card charge and this part I do not need. They are the worst.