Never received my prescription
Despite receiving a text that my order had been received, I never received it. I texted to the number proved for assistance. Instead of assistance I received another text telling me to call or email. I called and sat on hold for 15min. This was the most frustrating process. I will not be a return customer.
By Diane B.
Response from RedBox Rx· Jul 19, 2024
Hello Diane. We take as much time is needed to answer any questions and resolve any issues each patient may be facing when a patient reaches out via phone. It looks like the text message(s) you had received were an autoreply sent out when your prescription has been processed and shipped out rather than the prescription being delivered. We do apologize for any wait time you may have run into while waiting to speak with a patient care advocate. We will spend as much time as necessary with you to answer any questions you may have or any issue you are running into should you choose to reach out again. We appreciate your patience while we assist other patients in the same way.