Not the company it used to be…be warned!
I tried the smart campaign at first as it used to be very successful for my music and easy to use but this time I was very disappointed with the response. When I asked about this, they suggested I move onto the manual campaign with my refunded credits. Almost £150 worth. This was incredibly complicated. It turns out you need to lower your credit filter after every submission otherwise it won’t flag up any curators or playlists. i’m not sure why the system doesn’t calculate the credit filter itself after every submission and lower it accordingly? It could’ve saved me a lot of time trying to work out what was going wrong and saved the back-and-forth emails. However after several back-and-forth emails and over a week of wondering what was going on I managed to get it sorted. I was able to approve the 8 curators who said they wanted to put my track on their playlists. I was then told that they had 3 days to respond to my approval. I did recognise the names of some of these curators from previous campaigns that I have done with this company. However, after three days I have received notification that NONE of them have responded in time, and therefore I have lost all those playlists and I’ve been refunded the credits AGAIN! I feel like this company connected to playlist IQ and Omari MC have seriously gone downhill in their service and success rate. I now have all my £150 worth of credits back in my account to try a new campaign. But it feels like Groundhog Day! Like I’m going round in circles with no success. I have asked if I can have my money back but they inform me that that’s not possible. I just have to stay in this loop with my credits and try again and again and again. It feels like my money has been stolen. When I mentioned this, they said that they could have just kept the credits after this unsuccessful campaign like other companies do. So I’m forced to stay with this company and keep trying to use these credits to get some success. Or just give up and let them keep the credits. I’ll keep you updated on how that goes. But I’m not holding my breath.
By Lee B.



