Recharge PaymentsReviews of rechargepayments.com

Horrible response time! Sent 6 emails starting Sep 20 at 07:48 am and no response! This is an on-going issue. You have an issue and it takes ages to get a response!

Trying to use Recharge on our new Shopify site however you have now told us you can't migrate our existing customers subscriptions and nor can you tell us when this function will be open again. REALLY poor customer service

Significant issues are left unresolved We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

Abysmal customer support, considering a business critical support there is ZERO support. They do not have any phone support, which mean you are waiting several hours for a reply which may well be useless. We have lost £1000's as a small business, all whilst waiting for them to respond to emails.