Recharge PaymentsReviews of rechargepayments.com

I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.

Terrible / No customer support when issues arise with their system.

Foor support! Consider before moving to this platform.

ReCharge falls short of expectations for a platform designed for digital subscriptions. Its lack of essential features, poor support, and limited customization capabilities make it a frustrating and inefficient experience. I would not recommend this platform to businesses seeking a reliable and user-friendly solution for managing digital subscriptions.

Please do not sign any contract with them! Even if the app is not suitable or does not have the functionality needed, they would not let you come out of the contract. We did not even use their service and they billed us $19,000 CAD even after explaining to them the app does not fit our needs. Complete scam!!!!

Scam. Stay away. Refuses to let you use Shopify Payments. When you try to switch from then they don’t answer for months. Don’t use this service. Go with another one to manage your subscription.

these guys have improved dramatically, pleasantly surprised

We have used Recharge for about 2 years. During Year 1 their customer service was terrible and we had to pretty much fend for ourselves but at that time we only had a few thousand subscriptions so it wasn't too bad. Then we were approached by Recharge to get a yearly contract with a fixed fee. This sounded great so we did it. After 7 months we outgrew their estimate so we received a note from the sales team congratulating us on our growth and letting us know we now owed them the total contract value for the remaining months as well as needed to sign up for a new yearly plan. We pushed back as a success penalty is not great for a partnership. Our recommendation was they simply provide us a new yearly plan based on our volume and we would start paying this. After going back and forth and getting no where we decided to migrate to Loop Subscriptions. As soon as recharge saw the lack of revenue hit their engine they reached out and miraculously told us they were now willing to waive our remaining fees and put us on a new yearly plan. To us that was not genuine and too little too late. Not to mention the fact that their flow functionality and analytics engines are well behind Loop Subscriptions' offering. All this being said, I would recommend evaluating other subscription vendors.