Wonderful service!!
First off they did a great job with replacing my AirPod and their customer service is excellent! I got a fast response and a step by step response to my question. Wonderful place to get replacement pieces!
By Tas
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
747 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RecellExchange offers Genuine Apple AirPod Replacement Parts. Whether you've lost a left AirPod, right AirPod, or charging case, we have you covered. We also carry Samsung Galaxy Bud, Beats by Dre, and Google Pixel Bud replacement parts. All products come with a 90-Day Warranty, and are 100% authentic.
RecellExchange (recellexchange.com) has 747 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
747 approved reviews, newest moderated first
First off they did a great job with replacing my AirPod and their customer service is excellent! I got a fast response and a step by step response to my question. Wonderful place to get replacement pieces!
By Tas
I bought my replacement, but found my original part the same day. They cancelled the order and initiated the refund immediately. Cris was extremely helpful and the process was very smooth!
By Om V.
Very very prompt customer service. Replies within 30 minutes every time and they were so helpful when correcting a shipping address that was not their mistake but mine. Very happy!
By Xandy D.
Joshua - one of the customer service reps - was incredible. He walked me through why the two pieces that i ordered may not be working. He was very patient, knowledgeable, and extremely professional. I was able to fix one problem. The other one - i purchased the different generation of the charging case as we were advised by somebody else wrongly. Even if it is my mistake, return/replacement process was extremely smooth. I have sent back the devise already and new one is on the way to me. Joshua was just outstanding rep. Now i will recommend this company to anybody who is looking for pieces or repairs. Recommend this company/service, as well as Joshua without any hint of researvation. Thank you.
By Yoko N.
the shipping process didn’t give enough follow through but it got here on time and my product the airpods are working just fine they seem legit a little sketched out since they didn’t come in their original apple box just came alone with the “pairing instructions” but overall ok
By Darkie
Somewhat misleading that they still listed a product as available when it wasn’t, though they were quick to send me an email notifying of the problem and the refund process was incredibly quick and easy. The support team is fantastic.
By lol
Got a replacement AirPod from them, it was fairly priced, arrived fast, packaged well, and synced up and worked right away (and has continued working as good as an original several weeks later). Highly recommend!
By Koosh
Got my replacement Beats case in a decent time after ordering them online. Pairing my earbuds with new case was a breeze. Instructions for pairing comes with it.
By James G.