The LO was professional and…
The LO was professional and knowledgeable. The Processor was very efficient and knowledgeable. Great team to work with.
By Melissa F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
689 approved reviews, newest moderated first
The LO was professional and knowledgeable. The Processor was very efficient and knowledgeable. Great team to work with.
By Melissa F.
A+++ Solid customer service and great rates.
By Scott W.
At the end of the day, everything worked as it should have, I can only provide 4 stars because the underwriting was a little ridiculous My sales contact and others were readily available and overall, I would recommend them for your mortgage needs. I am happy with the rate and the servicing since closing has been very good, wait.... perfect!
By Customer
Response from Real Genius· Jan 5, 2022
Hi John, Thank you for recommending us. I will pass your comments along to our management team.
Great experience. Fast and painless.
By SC S.
This is the second refi that I have done with CDM. They are a really efficient, and service oriented organization. Recommend them highly.
By Brian T.
Kathy Dey was absolutely amazing. She was very prompt, professional and was very informative throughout the entire process. I am glad that she was chosen as my loan officer for this transaction and I highly recommend her.
By Matthew G.
Everyone was courteous, friendly and professional and quick to respond. Great customer service.
By Laura
I can't get a refinance after not missing any payments and having a good credit. I'm missing out of the historical low rate cos you guys want to keep getting my money. Reason for the low rating! I'll be finding a new backer for my refinance needs.
By Lawal G.
Response from Real Genius· Jan 3, 2022
We are sorry we were not able to assist you at this time. Please reach out to your loan officer if you have additional questions.