Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
Real GeniusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
689 approved reviews, newest moderated first
I refinanced with Consumer Direct twice. Everything went smoothly both times. The first time I used a local title company and the second I used their title company. The team I worked with was very professional and a pleasure to work with.
By Ben F.
Response from Real Genius· Jan 5, 2022
Glad to learn your experience was a positive one. Hope to serve you again soon!
Staff informative & kept me aware of where I was in the process. Time line from beginning to close was as I was told it would be.
By DCH
Response from Real Genius· Jan 5, 2022
We are glad to hear the Staff was helpful! Looking forward to meeting your mortgage needs again soon!
Got our mortgage through Consumer Direct after choosing the best option for us. We also refinanced through Consumer all under a year!
By Michael I.
Response from Real Genius· Jan 5, 2022
Hi Michael, thank you for taking the time to leave us a positive review. Have a wonderful Day!
Very good from beginning to end and help .
By Raj
Response from Real Genius· Jan 5, 2022
Hi Raj, We are glad you had a positive experience, we will share your comments with our team!
Josh was great. I recommend him to everyone!
By Stanley S.
Response from Real Genius· Jan 5, 2022
Thank you for leaving us a positive review. I will share this with Josh.
Thank you for all your help I am really appreciated
By Gisela E.
Response from Real Genius· Jan 5, 2022
Hi Gisela, thank you for leaving us a great review!
Phillip Houston did a great job keeping us on top of the process. I believe the contract through Costco was the best by several thousand dollars. We would definitely recommend him and Consumerdirect.com
By Kent M.
Response from Real Genius· Jan 5, 2022
Thank you Kent! I will make sure that we pass along your comments to Phillip.
Not happy with the service
By Winona S.
Response from Real Genius· Jan 4, 2022
Hi Winona. We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. We will review your file with our team.
