RBFCUReviews of rbfcu.org

Response from RBFCU· Feb 25, 2026

Hi, Vincent. Thanks for reaching out. The back‑and‑forth you described during the business account opening process sounds frustrating. We understand how repeated requests for the same information can feel disorganized and waste valuable time. Your feedback has been shared with our team and if you’re open to it, we’d appreciate the opportunity to review what happened. We'd love the chance to see if there’s anything we can do to help.

Response from RBFCU· Jan 16, 2026

We’re really sorry to hear this—that’s not the experience we want for anyone, especially a long‑time member. Feeling dismissed or disrespected is never okay, and your feedback will be shared with our team so we can address it. If you’re open to it, we’d love the chance to learn more and make things right. Please reach out to us directly at [email protected]. Thank you for taking the time to share your experience.

Response from RBFCU· Feb 5, 2026

We’re sorry to hear about your frustration and sincerely thank you for your military service, Marissa. We understand how challenging it can be to manage accounts while overseas and would like the opportunity to review your situation. Please contact our Member Service Center at [email protected] so we can assist you directly.

Response from RBFCU· Feb 5, 2026

We’re sorry to hear that you’re disappointed with your experience, Charles. This is not the level of service we strive to provide, and we appreciate you bringing your concerns to our attention. We’d like the opportunity to learn more and work toward a better outcome. Please contact us at [email protected] we can assist you directly.

Response from RBFCU· Jan 6, 2026

Thank you for sharing your experience with us, M J. We’re sorry to hear about the delays and challenges you faced while opening your business account and accessing your funds. We can see how frustrating this must have been. Business accounts and credit products do require additional documentation to ensure security and compliance, but we understand the process should feel smooth and transparent. Regarding the mobile access issue, security is a top priority for us and we appreciate your patience while our fraud team worked to protect your accounts. If you’re open to it, we’d love the chance to make this right. Please reach out to us directly at [email protected], and we’ll work with you to resolve any remaining concerns quickly.

Response from RBFCU· Dec 17, 2025

We’re really sorry to hear about your experience—it’s definitely not what we aim for. Your feedback matters, and we’d love the chance to make things right. Can you please reach out to us at [email protected] so our team can help? We look forward to hearing from you.

Response from RBFCU· Dec 17, 2025

We’re so sorry for the stress this has caused, Jaq. Fraud should never waits, and we want to help you resolve this ASAP. In the meantime, please report the fraudulent transactions by: Logging in to your account (online banking or mobile app), locating the transaction you believe is fraudulent, selecting “Report Fraud” and the following prompts. For immediate assistance, please call us at 210-945-3300 as soon as you can so our team can look into your case. Thank you!

Response from RBFCU· Dec 9, 2025

Thank you for sharing your experience with us, Dez. We understand how frustrating it can be when a simple request turns into repeated delays. Your feedback is important to us, and we take them seriously. We’re reviewing this situation to identify what went wrong and if you’re open to it, we’d like the opportunity to address this promptly. We will be reaching out to request some additional information but you can also reach us at [email protected]. Your input helps us improve and deliver the level of service our members deserve.