Ritchie BrosReviews of rbauction.com

The auction item I won and promptly paid for was not the item that was shipped to me. Shipping cost to correct this was my responsibility so instead of returning the item I agreed to take a refund for the difference in value of what I recevied compared to what I won/paid for. I have not yet recevied that refund.

The length of short time which Miss Rolfo responds to my questions and problems

pour cet achat le matériel est inutilisable ,maquille par le vendeur ,moteur bloque ,pas de moyen de démarrage, bras de guide casse ,tuyau carburant arrache , système de réservoir d'eau inutilisable pas de démarrage donc pas contrôle du fonctionnement hydraulique et enfin un nid d'oiseau a l intérieur signe qu 'il n a pas fonctioner depuis longtemps

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Trasparenza e serietà

I couldn’t bid…I guess they don’t need my money. Tried for a week to raise my bid limit so I could purchase an item at a farm auction. Finally I sent a large sum of money through wire transfer and they still didn’t raise my limit. I won’t be able to bid on want I wanted to buy. I better get my deposit back!! Customer care isn’t helpful at all.

Terrible listing quality. Had them sell my 2020 Peterbilt with 163k original miles. $100k truck all day. They listed it as the check engine light was on because the "inspector" classified a fault dash light as the check engine light. The "inspector" also stated that the truck only started after jumping, which must of developed at ritchie brothers yard because it started fine the morning i took it in. Lastly every picture looked like it was taken by a 65 year old man with a cell phone and 100 more units due with before lunch. The cover picture was from a weird angle that made the mid roof sleeper look small and you couldn't even tell that it was a quad axle/lift axle unit. Truck sold for $55k. I could of sold to a dealer for 75k all day. Don't expect quality, they will protect themselves legally and there own pockets far before sellers in every way.

My experience from sign up through pick up was positive. All research and review of items was done online. RB does a good job with pictures and details. They keep you informed of the auction and items you are interested in. The bidding and purchase was seamless. Then preparing for pick up was made very easy by the information provided. The onsite pick up went very smoothly. Al reps were pleasant and helpful. The equipment purchase was exactly as pictures and details on the website depicted. Check out at the gate was also easy.