Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
55 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Raypom Official is listed under Home Goods Stores.
Raypom Official (raypom.com) has 55 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
55 approved reviews, newest moderated first
Aucun service après-vente, ni même aucune réponse! Les luminaires sont de très piètre qualité, des produits de Chine qui sont médiocres. Un de nos luminaires a brisé après quelques mois seulement. A proscrire absolument de votre liste de fournisseurs!!
By Domi G F.
Never buy from Raypom! I made the mistake of purchasing 3 pendants from their site and clearly emphasized the importance of timely delivery, considering the 1.5 month lead time from China. Despite their promises and multiple emails assuring me with a tracking number, it turned out to be nothing more than a label creation. The shipment has not been sent out, and I've spent a month chasing after them for answers. Each time, I receive the same generic response of apologies and excuses about checking with their logistics company. This kind of negligence and unfulfilled promises are simply unacceptable, and I urge everyone to steer clear of Raypom to avoid similar frustrations and disappointments. Never buy from this site!
By W M.
BUYER BE WARE: I purchased a pendant light from this site. It was $240 and when it arrived it looked nothing like the picture. It looked like a cheap knock off version of the picture. So I went to return it only to find out that their return address is in China (not stated on return policy) and it was going to cost $200 to return. I contacted them multiple times for a resolution and kept getting the same response. If you return it we will refund you.
By Amy R.
Such a horrible experience!!! product I received looks cheap…. wanted to return it…. they responded to the third email, which says me to send lamps directly to the China.Crazy!!
By Kristina N.
I've been on the hunt for the bedroom ceiling light and I found it in this store. Quality is not bad, good experience.
By Steve H.
The ceiling lamp I receivevd from Raypom is both elegant and practical, it's become the highlight of my room.
By Paul R.
The ceiling light I bought here is an absolute gem. It's transformed my space with its warm and inviting glow. I'm thoroughly pleased with my purchase.
By Chanel S.
I'm a returning customer. The pendant I ordered is a conversation piece in my home. The quality and service are consistently exceptional.
By Orlando L.
