Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
99 reviews
Rasmus AuctionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Born in 1981, Rasmus Online Auctions was founded to provide asset recovery and auction services to the business community. With the emergence of the digital revolution, Rasmus innovated an online-only solution combining the benefits of traditional liquidation techniques and the efficiency and affordability of online auctions. Today Rasmus is a market leader in internet-only event-based auctions honoring its legacy of innovation and continuing its heritage of high-quality service. Rasmus Auctions has the stuff you need at the price you set.
Rasmus Auctions (rasmus.com) has 99 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
99 approved reviews, newest moderated first
Great service and excellent staff!
By RODRICK M.
Response from Rasmus Auctions· Sep 2, 2026
Thank you for the great review! We’re glad you had a positive experience with Rasmus Auctions and that our team provided excellent service. We appreciate your support and look forward to seeing you at another auction soon.
"Extremely disappointed with Rasmus Auctions (Laurel location). Purchased a coffee maker that doesn't work at all and a patio umbrella that is broken and missing parts. Even after paying a 20% buyer's premium plus taxes, their customer service refused to assist or offer any refund simply because I was out of town and reported it past their 48-hour window. Terrible customer service and zero quality control on advertised items."
By Thabata J.
Response from Rasmus Auctions· Sep 2, 2026
Thank you for sharing your feedback. We’re sorry the items did not meet your expectations. Rasmus Auctions works to provide accurate auction listings and a clear process for addressing items that are damaged or materially different from their description. Because auction items are sold on behalf of individual sellers and pickups occur on specific schedules, any issues must be reported within the stated return period so our team has an opportunity to address them. Unfortunately, this issue was reported after that period had passed. We understand that being out of town made that difficult and appreciate you sharing your experience.
I've dealt with the team who worked this auction before. They're always professional and helpful and they rule.
By Bryan
Response from Rasmus Auctions· Aug 25, 2026
Thank you for the continued support of Rasmus Auctions. We’re glad you’ve consistently found our on-site team professional and helpful. Our goal is to make every auction pickup organized, efficient, and easy to navigate. We appreciate the review and will make sure the team knows they rule.
Bought the Aron Living solid wood coffee table (Lot 239). Listing and photos showed no damage and it was sold boxed, so inspection wasn’t possible until I got home. One leg was broken. Seller offered a full refund only if I returned it, which required a 4-hour round trip. No partial refund option. Table otherwise looks nice and was a good price, but the undisclosed damage and difficult return made the experience frustrating.
By Susan B.
Response from Rasmus Auctions· Aug 25, 2026
Thank you for the feedback. We’re sorry the condition of the coffee table did not match what you expected from the Rasmus Auctions listing. Accurate descriptions and photos are an important part of creating a transparent online auction experience, and we understand the frustration of discovering damage only after getting the item home. We’re glad our team was able to offer a full refund, but we also understand that returning the item would require a significant drive on your part. We appreciate you bringing both the listing concern and the inconvenience to our attention, and we’ll use your feedback as we continue working to improve the accuracy and consistency of our auction listings.
I’ve had a few experiences with Rasmus Auctions now and I must say that I enjoyed all of them. Everyone is very friendly and helpful. They always want to keep you informed about upcoming auctions. Thank you Rasmus Auctions. I love all of my purchases.
By Wendy
Response from Rasmus Auctions· Aug 25, 2026
Thank you for continuing to choose Rasmus Auctions. We’re glad you’ve had consistently positive experiences with our team and have been happy with your auction purchases. Our goal is to provide a friendly, helpful experience while keeping buyers informed about new opportunities across our online auction marketplace. We appreciate your continued trust and look forward to seeing you at many more auctions.
I have been a loyal bidder for years at Rasmus. I've had broken and inaccurate items a handful of times but I was able to be refunded after jumping through a few small hoops. The pickup staff even know me by name. HOWEVER, all that changed when I went to pick up my item at the Laurel location back in June. There was no Rasmus representative on-site so the warehouse guys were checking people in. Turns out the item I had purchased was NOT a complete set of caster wheels as described. When I told the guy he said since there was no Rasmus person and they were already backed up at 10am they'd have to issue the refund later and I should just leave it with him. Well, no refund was ever received so I disputed the charge and my Rasmus account was suspended. Didn't realize it was in the terms until I contacted support (which is slow and only through text message). The terms say "indefinite" but what they actually means is "in perpetuity." They said they will not reinstate my account over $8 when I have been bidding for years and over 2K spent all because a staff person was either late or a no-show at the auction pick-up.
By SarahG
Response from Rasmus Auctions· Aug 25, 2026
Thank you for taking the time to share this, and especially for being a longtime Rasmus Auctions bidder. We’d like to look into exactly what happened with your pickup and refund. Would you mind letting us know which auction this was, or providing the auction number or pickup date? That will allow our team to review the records and better understand what occurred.
Rasmus is great about answering questions quickly and clearly. Great communications. Pickup was very well-organized and smooth. Everyone I met or texted with was professional and friendly. Great experience all around.
By Scott B.
Response from Rasmus Auctions· Aug 25, 2026
Thank you for the thoughtful review. We’re glad your experience with Rasmus Auctions was smooth from communication through pickup. Clear answers, responsive support, and an organized pickup process are all important parts of creating a reliable online auction experience. We appreciate you recognizing the professionalism of our team and taking the time to share your experience.
Rasmus auctions is one of the best companies I have ever dealt with when it comes to online auctions from the staff extra friendly to customer service if you need a refund because something’s wrong they’re happy to stand behind it and give you a refund when requested providing that it makes sense. They will never leave your stand alone. If you purchase something that doesn’t quite add up to the description and the offering, they will see to it as you’re fully refunded. You will not find out every auction site you go to you gotta fight with them to get your money back with Rasmus Auction that doesn’t happen no arguments. Just bring the product back and you’ll get your full refund. That goes a long way with me.
By TheEzyy8
Response from Rasmus Auctions· Aug 25, 2026
Thank you for your continued trust in Rasmus Auctions. We know that buying through an online auction requires confidence in both the listings and the team behind them. When an item does not match its description, our goal is to address the issue fairly and make the process as straightforward as possible. We appreciate you recognizing our customer service team and the effort they put into standing behind the auction experience.
