RarePet.CoReviews of rarepet.co

Before purchasing, please consider the following: 1. Very difficult return process. Read the policy before purchasing. 2. I mailed the package UNOPENED, and they won't respond to my e-mail, so I had to ask my credit card company to dispute it. Were they ever going to respond to the email??? 3. I used a scaler I had to test if my dog would even let me use the tool on him. He didn't budge. My dog likely won't let me use this electronic toothbrush, which other customers have said make sounds. So before purchasing, see if your dog will let you touch his mouth. Overall, really horrendous company.

Horrible product and even worse customer service. Steer clear of their false promises and their 60-day satisfaction guarantee is a joke.

DOES NOT WORK AS ADVERTISED! Do not buy this product. 60 day guarantee is a joke. Impossible to deal with customer service and they will do everything they can not to allow you to send the product back. Reporting to the BBB and the federal trade commission. Rip off product!

No he recibido mi pedido, diario lo rastreo y dice que esta en camino para entrega y siempre salen con que nadie estuvo para recibir el paquete. Ni siquiera dice por medio de que paqueteria segun me lo van a entregar. Mi numero de pedido es 62449

AVOID! Horrible customer service. On their website it says cancellation is possible within 24 hours after purchase until the order is shipped. I emailed customer support requesting the cancellation 10 minutes after purchase, they ignored my emails until the order was shipped and i received a email notifying me that cancellation isn’t possible anymore. I was ready to ship the order back unopened and receive a refund but customer service isn’t responding to my emails. P.S If you complain on their instagram page (i wrote the same review i wrote here) they just delete your comment and block you. AVOID

Ordered from a product from them over a month ago and not even an order confirmation. Asked for a refund but the ai chatbot “Chelsea” assured me a follow up on my order. Nothing came of it and i requested a refund 3 times. Nothing came of this too. Absolute scam. Never order from here.

The Ria George review listed above is the exact same thing that I have encountered. I'm not going to invest the time to go through all of this. The product and process is virtually worthless. The warranty seems viable, but is a scam, and is worthless. They have to be laughing about what they have done to so many.

I initially bought this because I thought it was a great preventative method to upkeep dog dental hygiene. I bought this for the descaler specifically. When I received it and tried it on my dog, she was extremely reluctant. I realized that terrorizing my dog and prodding a sharp object near her month is probably a terrible idea for her safety and even for mine as well, even though I would never expect her to attack or bite me. I sent an email to return the product, where they initially dismissed everything I said and instead sent me a training video to acclimate my dog to this product which is terrorizing her. I told them again that this is not a safe thing for me to do with my dog, where they then brought up the “60-Day Satisfaction Guarantee”, which only allows POSSIBLE returns for pet owners who have tried this product consistently for 60 days but have not seen expected results. You have to send a before pic, an after pic, vids of the product being applied to your pet, proof that the product was being used regularly (3x/week). Like WHAT??? My biggest concern is the safety and wellbeing of my pet which is why I gave this product a chance. The fact that they are so dismissive and want proof of me continuing to use this product to get my money back is crazy. For the record, I would never buy a product that didn’t have a return option/policy. They way they word their policy to this 60 day satisfaction guarantee is a SCAM in itself. In addition, I was to note that they said that if the product is used, they may only be able to give a partial refund because of it being a hygiene product. But yet, they’re saying they will only MAYBE issue the refund if you use this for 60 days consistently and send proof? How does that even make sense? You’re telling me I have to use the product to maybe get a refund but also I won’t get a refund if it’s used. If I could recommend anything, DO NOT BUY THIS PRODUCT. this company is a scam. Save yourself the headache.