RarePet.CoReviews of rarepet.co

None of my dogs tolerated this device. Return policy - a BIG JOKE. This sleazy company does NOT offer returns. Don't buy the 3 in 1 Pet Cleaning Kit unless you have money to burn or flush down the toilet. Worthless piece of junk.

I ordered from rare pet back in early May. Their shipping said 48 hours but I did not expect that to be accurate so I waited 2 weeks until I emailed them admin about my order. They told me that a delivery attempt was made and failed so I needed to confirm my address. I checked my address and I have a ring camera so I know a delivery was not attempted and the address I put in with my initial order was correct. I said ok well at least I’ll get my product now. Here we are 2 full months later and I still have not received my product. I have been back and forth with them via email and have requested a refund 3 separate times and they just keep sending me the same message about having g escalated my order and having a high volume of tickets. I get it, but at this point I just want my money back and after the 3rd time of requesting a refund and them not honoring it—I’ve just had to dispute the transaction. I will never order from them again.

I have not used this a lot,but have used it. Now I cannot get it to charge...and it isn't because of overuse.

FIRES BEWARE!!! FALSE ADVERTISING!!! Sent them emails with video included. My dogs are not doing well with this product. And this is their response. I've copied the email to this. You will not get your money back if you can't get it to work for your pet. They wants to make you jump through hoops. Product is loud, even on the lowest vibration it's too much. And the water pick is streams, so harshly that I wouldn't even use it on my teeth. Here is the email they sent me… Thank you again for your message, and I completely understand how discouraging it can be when things don’t go as expected, especially when you’ve already made the effort to follow all the advice. Your patience and involvement are sincerely appreciated. Because our products are hygiene-related, we’re unfortunately unable to offer returns for behavioral reasons (such as a dog being reluctant or anxious), even though we completely understand how this situation can be frustrating. Every dog is unique, and building trust with new objects can take time, that’s perfectly normal. However, we do offer a 60-Day Satisfaction Guarantee for customers who’ve used the product consistently but haven’t seen the expected results. If you’d like to activate this guarantee, we kindly ask for the following: 60-Day Guarantee Requirements: The request must be made within 60 days of delivery A “before” photo of your dog’s teeth (taken on Day 1) An “after” photo after 60 days of use Three short videos showing the product being applied (one at the beginning, one during use, and one at the end) Proof that the product was used regularly (minimum 3 times per week) The completed guarantee form (attached to this email) We’d be happy to review your request once all elements are provided, and if the guarantee conditions are met, we’ll make sure to find the refund solution that works best for you. Please find the guarantee form attached to this message, don’t hesitate to reach out if you need any help completing it. I’ll be glad to assist you step by step to ensure a smooth and fair process. Looking forward to your reply and wishing you and your furry friend all the best. Warm regards,

This company needs to be more transparent about their return policy. I have an UNUSED item that I wanted to return right after I received it and they said they could not due to hygiene issues. However they said if you use it for 60 days and document usage by pictures, videos and dates you used it, they MIGHT offer a refund???? This is absolutely asinine as then the unit WOULD be used and unhygienic!! I’ve read other complaints with persons actually documenting and videoing and they still did not honor their ridiculous policy! This company is a total disgrace. I know that if I saw a NO RETURN on my item, I would have never purchased it. They need to be accountable for ripping people off. Also, you believe that your purchasing from a company is the US, however with the shipping times, you know it’s coming from overseas. Please avoid this company if you do not want to get scammed.

Besides their fraudulent claim of “60 day customer satisfaction guaranteed”, in the end even if you provide all the evidence they require that you have consistently used the product, they refuse to refund the money claiming since it is a hygiene product they cannot “take it back”. These people will do anything and find any reason not to refund your money . This was the most horrible customer service experience. It is false advertising, and they need to be held accountable for ripping people off.

The company claims other have a risk free guarantee, but leads you on for weeks requesting more photos and videos and then does not offer the refund.

Do not buy their products!! They do not stands behind their return policy. "Risk free" guarantee means nothing for them after you receive their product. I had to open a dispute since they did not want to let me return it.