Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
77 reviews
Rare CandySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rare Candy is the #1 marketplace for Trading Card Game collectors and sellers. We provide a community-centric experience for collectors looking for high-end Pokemon cards through our marketplace and auctions.
Rare Candy (rarecandy.com) has 77 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 12 reviews with 1 star · Clear filters
Instapacks scam. Purchased 35 packs and literally every pack falls below what you paid. There demo shows you 6 really pricey cards worth well over what you would have paid but from my experience it is a complete scam. Steer clear of this crappy app and its scummy tactics
By Joseph M.
A big scam. I’ve purchased different mystery packs from a few different companies and this was by far the worst. I’ve been watching leonhart since 2015 and I didn’t realize he’s a con. No longer a fan. I’d stay very far away from this if I was a first time buyer.
By Zack F.
This app is absolutely ridiculous! I see people all the time getting told they don’t have the card they got in stock or the shipping takes months and the customer service is horrible! There is nothing about this app that make doing the insta packs worth it. Every one of the competitors do the same thing and don’t have any of these issues. It all seems like a big scam for them to just make money. Don’t believe me just join the discord server and you can see all the complaints from customers. I would not recommend this company what so ever!
By Gwell
Cards have taken 3 weeks to ship. Poor reaponse time from CSR
By Kuaksi R.
Don’t do it……I ordered from them on May 10th, I spent $198 and it is now June 4th and they still haven’t even shipped my order, when it states 3-5days on their website. It’s been a month and their customer service is awful they do not help at all just repeat the same “all orders are shipped within 3-5 days” like how can you say that when it’s been a month since I ordered….this is theft.
By Sherry D.
TCG - If you are buying single packs from them BEWARE. They sell DEAD PACKS. The product I bought was clearly not in its original seal. Out of the 18 packs I got only got 3 SR the rest were all Rare. 😓
By Leo L.
I purchased 2 mega evolution boster boxes and only received 1. The package slip said they are 2 boster boxes in the boxe but 1 is missing. I have sent multiple emails with pictures and no one has answered me back. Order #RC1758-912905-3281.
By Amairani and J.
do not support. i was robbed they charged me double taxes for canada, meaning US taxes then again import charges, thats illegal. Im reporting them to all government agencies. then the tax rate 458 CAD on a 1000 DOLLAR Collectable... I WAS CHARGED HALF, 50 percent TAXES! Not a province in canada that will cahrge you this, THEY OVER REPORTED TAXES, OVER CHARGED US TAX TO A CANADIAN THEN THE SHIPPING ON TOP OF THAT, ANY OTHER PLATFORM IS BETTER THAN THESE GUYS THIS IS CRIMINAL, these guys did NOTHING, not even a call... OH and their hidden fees
By Taylor G.
