super trustworthy
shipping was super fast, i'm impressed. the quality of the jewelry is worth the money, i'd definitely buy from them again in the future.
By Alex
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
281 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.
RARE-ROMANCE™ (rare-romance.com) has 281 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
281 approved reviews, newest moderated first
shipping was super fast, i'm impressed. the quality of the jewelry is worth the money, i'd definitely buy from them again in the future.
By Alex
Chain feels heavy and of good quality, I love the easy clasp mechanism. Will definitely make more purchases in the future! Thank you!
By Anne E.
Sizing then did nothing then proceed to ignore my customer service request don’t order ever. Doesn’t replace or even help with order terrible company just like there sister company never order from other countries unlesss your there cause I can’t even get my items
By rose K.
It has been over a month and still haven’t received my necklace I paid for. I finally filed a complaint through my work at Superior Court and BBB. Worst business ever and customer service is non-existent. Buyer beware…you will be scammed. And NO this item was NOT marked as pre-ordered so their response is a lie.
By Jacqueline A.
Response from RARE-ROMANCE™· Feb 12, 2026
We’re sorry for the frustration and confusion here. The necklace you ordered was clearly marked as a pre-order at the time of purchase. This means it was not in stock and had an extended production timeline. Your piece is scheduled to ship by next week. We understand that waiting longer than expected is disappointing. If the timing no longer works for you, we are more than happy to cancel your order and issue a full refund immediately. Just reach out to us directly at [email protected] and we’ll take care of it right away. We are a small independent brand and we would never scam our customers. We’re here, we’re responsive, and we’re always happy to resolve any issues directly.
The packaging was really nice and everything seems to be really good quality! I’m sure i will order again
By Dashia C.
It shipped SO fast! It’s stunning! 15/10 purchase for sure.
By Vanessa R.
Absolutely fantastic quality and customer service. Fast shipping to central US as well.
By Colin L.
Really great customer service ! I had a damaged product and they sent me a new one instantly ! Also very friendly !!
By Lily F.