rapidvanlines.comReviews of rapidvanlines.com

Horrible Services!! broke My entertainment center! and My work desk as well as my bottom bed frame. and only sent an offer for $24! and said if I accept it does not mean they did anything wrong. This is Bullshit!! not to mention when the delivery team arrived the guy tried to get more money out of me. Do not book with this company horrible company that needs a class action lawsuit. If anyone has info on signing up for a class action lawsuit against them and there claims company Anthem Claims Management LLC let me know!

What began as good planning and preparing for a move turned into crap very fast. Rapid Vanlines was contracted by Safe Ship. The actual movers were Jordan and Omar. Be careful with Omar because he has poor communication skills. He doesn't know how to inform customers of what is going on. First of all, he failed to deliver a piece of furniture. My sister realized and called Jordan, who then informed her they could go back to pick it up. The following morning, there was no call or text to inform her they were not going to go back. Omar was going against company policy about not delivering after 5 pm. He wanted to delivery around 9:30-10 pm in an HOA neighborhood. Not allowed. I am very disappointed and disgusted with the entire experience. Omar would not even open the back door to the truck until he got final payment for a piss poor job. Never again will this company be used. To make matters worse, Omar forgot one box in the truck and came back last night at midnight to deliver. Who does that? He was asking for me and I had been asleep since 10 because of work on Saturday. What a circus. I am really disappointed at the results of this move. UPDATE: After my review, the company, Safe Ship, is wiling to work with me. One of the biggest pieces of furniture that was on the original manifest will be moved for me. They will help me make claims for damaged and sentimental items. I was given a promise that communication will be better. Here's hoping for better interaction and move from this company. UPDATED 2 7/18/26: Reps from Safe Ship have worked tirelessly to help me out with the consequences of the original move. They have gone above and beyond to correct the situation. I applaud them for their efforts. Thank you Safe Ship.

Rapid Van Lines. At the originating point, they insisted on doing the packaging of my son's bed and motorcycle electronic riding toy. Those were the only things broken as none of anything I wrapped was broken. The part of the bed broken makes the whole bed unstable and unusable. Of course, they fell back on the low insurance (they had no recommendations for other insurers) despite their own gross negligence. They had lousy customer service when dealing with the claim. I am a single Mom and my son is sleeping in an unstable bed until I have the $ to buy a new one. The bed was less than one year old and cost over $600 and the motorcycle around $230. Had I packed the items, they would not be broken. Don't bother with this company despite the upfront smooth talking. I won't even go into the underestimate of cost and that they had only one person at the receiving end to unload me, who was not even given a ramp. Extremely disappointing.

Do NOT use this horrific company. The salesman, Scott, is gonna sell you a cheap pack of lies. The movers are going to get you 80% packed and loaded then tell you it's going to be an additional 4k. If we were misquoted over the phone, they should have been able to look around the house and say it was going to be more before starting. We then moved from the West Coast to the East Coast, contacted them (6/25) with a move in date, WEEKS ahead of date (move in 8/1) and that's where you get to deal with the older lady in the office. I'm pretty sure she gets paid every time she says she will call you back because she will do everything she can to not give you any answers. She answers the phone in the most nasty "hello", not even identifying if you're calling a business or if you've accidentally called a resident. She will not give a straight forward answer, once you do get any info out of in her, it's all lies. We called on Thursday 8/19 to find out where our stuff was, she said it would be there Friday 8/20. We call the next day it's barely left California, we now live on the East Coast. Our stuff is now supposedly being delivered the following Tuesday. Late in the afternoon that Tuesday we have had zero contact. No call, no truck. So we call Jim, the delivery coordinator, he says now it's going to be Thursday 8/26. Thursday at 11am we can't get ahold of him to find out where our stuff is. Our stuff finally showed up Thursday afternoon with an unacceptable amount of furniture broken (7 pieces and 3 pieces missing). They said they're only paying us ¢0.60 a pound so basically we won't be able to replace anything and other than acknowledging our claim we still haven't had any progress getting paid (it's September 24th, claim was filed August 30th). I was 8 months pregnant sleeping on the floor because this company cannot get their act together. We have twin 4-year-olds who are also sleeping on the floor, with no furniture in our house. Everything was set up for delivery in the middle of June, it took until the end of August to get our stuff. Oh but you better believe they wanted ALL their money a week before our stuff was supposed to be delivered. But Jim waived the wire fee since we were being so cooperative! How nice of him. They keep trying to get my review removed since it was my husband that signed the contract, not me. Just more proof their social media sites are full of fake reviews.

They are crooks and if I was you I would stay away or it will be the worst time of your life! I had to go back to California to get my things and they are not offer my money back. Plainly they broke contract with not delivering after 3 months and making me get my stuff! If you did get scammed by this scum you can do what I’m doing. They rip people off that they think can’t do much! But there is a lot you can do! You can file with St Joseph county small claims court in south bend Indiana thru the mail! Don’t let them take your stuff!

Do not use them, they are scam artist who will lie up until the day before you plan on moving just so they can say you broke the contract and keep your deposit. Bbb has so many complaints and they've only been in business since 2020.... don't let them scam you

Very disappointing. Booked them for our move and they failed to show up on the dates they were supposed to. I canceled the service because I had to be out of our house. I lost my $1800 deposit as a result. I asked for it to be refunded, which they said it would not be.

Do not use this mover/carrier. They misquoted our cost and then doubled the amount for storage! Two items were damaged upon delivery and we sent a list of missing items but they are non-responsive once paid? Not recommended and not a professional company. Seniors - do not use!!!