Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
861 Southwest Airlines Co. The airline was established on March 15, 1967 by Herb Kelleher as Air Southwest Co.
Southwest Airlines (rapidrewards.com) has 15 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 2 reviews with 5 stars · Clear filters
I am disabled and it makes it difficult for me to travel. On mother's Day I got a cheap ticket to go see my son. Southwest airlines employees got my wheelchair at the door of the car and took me to the door of the plane and the same thing coming back. Customer service was awesome, the people were so nice and helpful my luggage was fine and I will fly Southwest every chance I get!
By Paula M.
I love SW airlines! The flight attendants are friendly even at 6 am! When my mother and I flew from Houston to FL to celebrate her and her identical twins 100 birthdays, SW went above and beyond for her. The flight attendant asked everyone to turn on their “call attendant” lights. Then she led everyone in signing Happy Birthday, and then after she made a wish, she asked everyone to turn off their lights. It made her birthday travel very special. SW always goes the extra mile for its customers. I love that they have a policy to not charge to make changes in reservations. This is one of the two reasons I will only fly SW if they are going where I need to go. The second reason I choose SE first is that I can get 2 free suitcases. I often travel to my grandchildren and one whole bag is stuff for them.
By Kathleen Franklin L.
