Rapid RadiosReviews of rapidradios.com

Response from Rapid Radios· Mar 4, 2026

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We would like to clarify that the Rapid Radios G1 model is not waterproof, while our newer RAD1 model is designed with waterproof capabilities. Since the RAD1 was released more recently, we’re not certain which model you received, and we would be more than happy to confirm that with you to ensure the product specifications match what you were expecting. Regarding the $50 annual service fee, this fee is included with the first year of service at the time of your initial purchase. The renewal information is disclosed on our website within the product description, specifications section, and FAQ page so customers are aware of the annual renewal requirement after the first year. If there was any confusion surrounding this, we sincerely apologize and would appreciate the opportunity to clarify it further. We also take customer service very seriously, so it’s concerning to hear that you felt your experience did not meet expectations. That is never our intention, and we always aim to provide prompt and helpful support. Due to the limited information provided in your review, we have requested your contact details so we can reach out directly to better understand your concerns and work toward a resolution. Our goal is always to make things right, and we genuinely hope for the opportunity to turn your 1-star experience into a 5-star one. We look forward to connecting with you soon. – The Rapid Radios Team

Response from Rapid Radios· Jan 26, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify. Rapid Radios operate on a nationwide push-to-talk network that uses LTE infrastructure, which is different from traditional cellular voice and text services. This allows the radios to work in many situations where cell phones may struggle, but they do require network infrastructure to function and are not designed to operate if all networks are completely offline. We understand how this distinction can be confusing, especially for customers purchasing with emergency preparedness in mind. We do aim to be transparent about how our products work. Information regarding coverage, service requirements, and limitations is outlined on our product pages, FAQs, and coverage map so customers can confirm availability in their area prior to purchasing. For those specifically looking for a network-independent option for emergency or SHTF scenarios, we also offer My Emergency Radio, which is our HAM radio solution designed for that purpose. We will be reaching out to you directly to discuss this further and are hopeful to turn your 1-star experience into a 5-star one. – The Rapid Radios Team

Response from Rapid Radios· Jan 22, 2026

We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this must be. With the lack of information provided, we cannot find any correspondence or locate you as a customer in our system. We have requested your contact information so we can further assist you. We are more than happy to help troubleshoot your radios to determine the cause of the issues and find the best solution. Our team takes all feedback seriously, and we want the opportunity to work with you directly to ensure your radios are functioning properly and resolve this experience. – The Rapid Radios Team

Response from Rapid Radios· Jan 21, 2026

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been, especially with an important event on the line. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the shipping and processing delays. Our team is currently reaching out to you directly so we can review what happened, address your concerns, and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention and hope to have the opportunity to make this right. – The Rapid Radios Team

Response from Rapid Radios· Jan 20, 2026

Thank you for taking the time to share your concerns. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few important points for anyone considering our products. Rapid Radios are Push-to-Talk (PTT) devices that operate over nationwide LTE infrastructure. This information is disclosed on our product pages, FAQs, landing pages, and in our post-purchase emails. The first year of service is included with each radio, and after that, the annual service renewal is $50 per radio. There are no monthly subscriptions, contracts, credit checks, or automatic billing requirements. Our radios do rely on network infrastructure to function, which is why we also provide a coverage map on our website so customers can confirm service availability in their area before purchasing. While they operate on a different system than standard cell phone voice and text services, they are not intended to replace traditional emergency communication tools in scenarios where all infrastructure is unavailable. For customers specifically seeking off-grid or emergency-only communication, we also offer the My Emergency Radio, which is our HAM radio solution designed for emergency preparedness use cases. We have requested your contact information and are hoping to speak with you directly regarding your experience so we can better understand your concerns and address them appropriately. We would genuinely appreciate the chance to turn your 1-star experience into a 5-star one. – The Rapid Radios Team

Response from Rapid Radios· Jan 15, 2026

Thank you for sharing your perspective. We want to clarify that Rapid Radios are Push-To-Talk devices, which rely on existing cellular networks to operate. They are designed to provide nationwide communication where traditional two-way radios and cell phones often struggle—especially in areas with limited local coverage. While no cellular-based device can function if all networks are completely offline, Rapid Radios are intended to offer reliable long-range communication during everyday emergencies, natural disasters, travel, and remote work scenarios where standard walkie-talkies fall short. For customers who are specifically looking for an option designed for emergency-only use such as prepping, we also offer the My Emergency Radio, which is intended for critical communication situations. We always strive to be transparent about how our technology works and are happy to answer any questions to help customers choose the solution that best fits their needs. – The Rapid Radios Team