radiologyassist.comReviews of radiologyassist.com

The website and scheduling process was unnecessarily clunky and laborious, but I was able to schedule my appointment. However, when I tried to pay, I used 3 different credit cards because it kept declining my card. I called customer service and got the same result. The agent put me on hold, and then 10 minutes later the system hung up on me. Meanwhile, I keep getting emails saying they are going to charge me a cancellation fee if I don't pay within 24 hours.

Spend The extra money and skip the middle man and the stress and headache. There are no quick appointments like they claim. When you call they speak broken English and don't understand. When I uploaded my MRI Order from my Dr. On the website I was only allowed to upload 1 document the Dr's signature is on the backside, so at that time I emailed the MRI order with both sides to them. When I spoke to them they told me I would get a call the next day. We'll they never called and I called them. They told me they were missing the signature and they needed medical records so once again I emailed them the MRI order and my Ortho's visit summary. No response so I sent it again. 1 week later after 1st contacting them and getting the run around I spent an hour on hold with the Imaging facility. They told me they needed the signature so the lady sent me a link and I once again uploaded my documents and she said she would immediately send them over for authorization.I spoke with the billing department and they quoted me $180 more for cash pay due at the time of the procedure. When you are in a lot of pain and can't function everyday time is of the essence. I now have to reschedule my Surgeon appointment until I get this done.

I was disappointed with my experience. The facility listings on the website for my imaging study were not accurate. I relied on that information when moving forward, only to discover afterward that there were no participating facilities in my area that actually performed the exam. As a result, I paid for a provider consultation and received an order that could not be used. I also encountered a major disconnect between the provider consultation and the scheduling process. The order contained very little clinical information, the scheduling staff appeared unaware that the order had come from one of their consulting providers, and I had to repeat my medical history multiple times because the information I had already submitted was not carried through the process. I contacted Radiology Assist to explain these issues but was disappointed with how they were handled. Accurate facility listings and better coordination between the consultation, scheduling, and imaging processes would greatly improve the patient experience.

Was recommended Radiology Assist to locate a facility offing Mamagram. On their main website the "location" search page it lists a location in a known shopping district near me BUT DID NOT PROVIDE A PHSICAL ADDRESS. A foreigner answered the phone and when asked if she could provide me with a physical address she asked me which tytpe of service. At first I balked at answering and said I just needed to know the physical address. My reasoning is legitimate as there is an AKUMIN location in that same locale which has some HORRIBLE Google reviews. I chose to check out Radiology Assist despite a higher prices for a screening test. I became suspicious with their refusal to give me the address as it is possible they are working with AKUMIN as a scheduling service and not an actual practice. I told the woman what service I was looking for and then complained about how convoluted their set up is she promptly hung up on me and transferred me to a automated survey asking me how likely I am to recommend Radiology Assist. I wanted to answer ZERO but choose 1 - not likely at all. NO TRANSPARENCY - NO US BASED CUSTOMER SERVICE - NO PROFESSIONALISM,

I'm truly thankful that this service exists. I was able to get access to an MRI that I don't think my primary care doctor would have been familiar enough with prescribing. Without sharing medical information here, I can say that the results of that scan have made a huge difference to my health. Great experience, and I'll be back if I need additional scans!

Called radiology assist to ask who they partnered with in my area as they do not give the names of the places (red flag) so I called them and they gave me several names of places around me they contract with. Called them and ALL of them said they are NOT partners with radiology assist and radiology assist just takes your money and gives u a voucher and the doctors offices do not take a voucher from them because they are not partners. They all said they would be contacting legal to get themselves removed from radiology assists sites. Radiology assists swears they are legitimate but I can find zero evidence of that. Do your due dilligance and get the name of the company they are partnered with that you wish to go to and call them direct to verify it is legitimate !!

RadiologyAssist gave me 4 locations in my city where I could get a specific diagnostic test done. They hounded me for a week while I bothered my doctor to send a new referral to them. Once they received the referral, they advised that their nearest location is an hour away. Why does the site ask for all the specifics of the test you need if it's going to compare it to a database that is incorrect? This was a complete waste of my and my doctor's time.

Have a doctor prescribed referral for a bilateral breast ultrasound (to avoid the almost 20 years of radiating mammograms). Radiologyassist will only do the ultrasound if I have a mammogram within a year of my ultrasound. Crazy. Not to mention I'm paying out of pocket, but to tie my ultrasound to a mammogram, completed by them, is a major conflict of interest. I wonder why?