Rack Room ShoesReviews of rackroomshoes.com

Ordered shoes during one of their BOGO 50% promos . Received confirmation email and charge was pending on credit card . Never got a shipping notice so reached out to customer service who say they can’t find record of my order despite having the order number . Told me to email ; emailed and they wanted all kinds of info … email, phone , shipping address, billing address, last 4 digits of card used . Three days later they finally respond and say that my credit card company cancelled my order so reach out to them to see why . I knew they were not telling the truth . Contacted the credit card provider and they said RackRoom Shoes rejected the charge that day but the credit card company did not cancel the order . I feel like the BOGO 50 off is just a scam . Will never order or purchase from them again . Deceitful practices.

I don't even want to give 1 star. The Rack room store at Tanger Outlet in Mebane NC stole from me. Watch your bank statements. I returned a pair of new shoes . I told them instead of refunding me I would look to see if they had anything else. I bought a pair that was get one and one half off. Thank goodness I still have my receipt. My receipt is correct. It gave me the difference of the shoes I returned plus the 2 I chose with a difference of I owed 10.64. I swiped my card. The 85 dollars from original purchase is still on my card plus the 10.64 I swiped for But the same day I made the switch there is a 104 dollar charge to my card I didn't authorize. Called fraud department at my bank. Notified BBB and going back and calling the police to make a report. Please monitor your bank charges

I think that all u cry babies talk about rack rooms shoes need to grow up get a life there really good people there there shoes are great because u can't follow policy that your fault so all y'all need to grow up don't like rack room don't shop there problem solved so in my opinion rack room is a great place to shop and great friendly people

Addition: I finally heard from Lisa Spears at customer service. She resolved the problem. I went to the local store today and picked up my refund in cash. The store was cleaned up and the girl who initially "helped" me was very nice and professional. So, to you guys that have problems with Rack Room, Lisa Spears is who you speak to and your store can provide her phone or email. She's busy so give her a week or so to call back. She has 500 stores to service. Poor maintenance, shoes and boxes all over the floor, blocking exits from the aisles (Fire hazard). Poor management. They owe me $64 and won't refund to my bank. Gave me a credit which I used, but the socks ($64 worth) are not for grown women. They will fit teen legs and smaller feet. I bought them, thinking of Christmas presents, but when I got home, I measured one up against another sock i had and they failed miserably. Went to exchange for shoes and the girl Shauna, was rude and lied. Said we told her they were tried on... she misunderstood and refused to take the missized socks back. Again $64 worth of useless socks. No refund. No credit. Nothing from this disgusting store. Accused us of having a fungus, because she said other people have them. We're not living in a tent in the woods, Shauna. How insulting can this company get. VERY MUCH MORE. Shauna has little feet, the socks would fit her. A size 8 shoe? Never would fit and they call the socks "women's" They need to relabel "TEENS". Called the main office in NC and was interrogated by the phone operator. She promised Lisa Spears would call back and she never did. This was my 2nd call to her. My daughter called and never got a call back either. She's in charge of customer service? I doubt it. DO NOT TRUST THE CALHOUN BELWOOD STORE. It's a rip off. Spencer is useless as a manager. He's inconsistent and has no authority there. He needs to stay in the backroom, like someone we all know stayed in his basement. I am getting in touch with all the agencies I can find for this deliberate theft of my money, including the Attorney General's Consumer Protection Division, Georgia Dept of Laws Consumer Protection, and the list is extensive. I don't mind spending a few hours to get my refund, NOT a credit because I will never go there again. Online is no better according to the reviews. I would have rated this a negative, but you don't allow that. Calhoun is a relatively small town, we talk and word of mouth means alot here. They need to hire better managers and refund money. Who are they not to do this? They're not above the law.

I will never make another purchase from Rack Room Shoes again. The reason you can buy one get 50% off is because both shoes are defective in the same spot. In less than 2 weeks of wearing both of the same shoes in different colors they ripped in the exact spot!!!! They sell crap shoes that do not last even a month.

I purchased two pair of shoes at Rack Room and one pair did not work out so I took them back to return. I paid $22.50 plus tax for the shoes but when the employee put it in she only wanted to give me $16 back. I showed her on the receipt what I paid and she admitted to the mistake and called an assistant manager to help her fix it. The assistant manager did not know what to do either so she called several people for help but no one seemed to know the solution. The assistant manager told me that there was nothing she could do except give me the $16 back. I said so you mean I (the customer) has to take a loss because you don't know what to do and she said yes. So at this point I just ask fir the shoes back and she refused to give me the shoes back. I will never shop at Rack Room again and I have been a customer for several years. I was just very disappointed in this whole situation and feel as though a company this big could do better.

Very disappointed. We shopped here for years and loved it. Now, certain shoes are not included in the BOGO. Has to be certain ones or higher price. She told me I have 2 days to come back and get a 1:2 price pair, so I decided I would. Drove in there and she says, “ oh I can’t give you 1/2 off you only had 24 hours”I called and she told me to speak to a manager. I said no, too much hassle! Went to academy and found a pair on sale for less then the ones that should’ve been 1/2 off. Guess rackroom will be the next store going out.

Avoid. The local store doesn't have too good of a selection of mens Skechers so I had to order them mail order. I purchased online shoes from Rack Room as they have the buy one get one at half off which was a little better than I could have done from Skechers direct for two pairs of shoes. However, one of the pair of shoes didn't fit so I ordered the correct size from Rack Room of the same model shoe. When trying to return the shoes that didn't fit, they would only refund the purchase price minus the 50% of the second pair of shoes I got resulting in a loss of $31. Rather than do this the simple way, I will have to return all 3 pairs of shoes in order to purchase the two pairs of shoes I want but I will go to Skechers direct and use coupons with them taking my business elsewhere. Very disappointed in their customer service.