Racket CentralReviews of racketcentral.com

I ordered a padel racket on October 5th with 2-7 day delivery. They asked me to download the Shop app to track my package. When I login to Shop, it says they are "Waiting for details" from Racket Central. When I visit Racket Central it tells me that my order is "Confirmed" and that "We're preparing these items for shipping." It has been showing the same message since I placed my order 8 days ago. Customer service doesn't answer the phone when I call. I have emailed the support email twice without receiving any response. I'm concerned this isn't a legitimate business anymore.

I ordered a pair of sneakers that did not fit properly and have been trying to return them (Order #8180). I filled out the return request form on their website exactly as instructed and have been emailing them for a week straight trying to get a return shipping label. I have received absolutely no response. To make matters worse, I attempted to call their listed customer service phone number, but it is incorrect and goes to someone's private personal number. Their return policy states a 30-day window, but they are making it completely impossible to get in touch with anyone to actually process the return.

Do not order from here. Waited until well after my racket was supposed to be delivered to cancel the order, then email me that they were out of stock. Did the same thing for my replacement order.

Absolutely phenomenal service. Rackets are immaculate, they string and ship either same day or next from my experience, weekdays that is, and their customer service is fantastic. Ill be using their site again for sure.

I usually buy tennis and padel rackets and apparel. My experience with Racket Central was amazing, the order arrived fast and the customer support team is great. I should definitely recommend them and will be my first choice for future purchases.

Ordered size 7.5 shoe and was delivered as promised during the holiday season. However, the model size was to small so I contacted them for a return/replacement to size 8 for the new/unused 7.5. They sent a return label which I used to pack the 7.5s and sent out right away. I could track the delivery of the return (like I could the order). Once I saw it was delivered, I contacted them to ask when the replacement would ship out. When they got back to me, it had already shipped and arrived ahead of schedule. Great support work!

I’ve gotten pickleball equipment from Racket Central. Paddles, shoes and balls. Prices are always good. Delivery is quick. Any small issues I’ve had have been taken care of to my satisfaction.

Very Profesional and trustworthy sales team. Would definitely buy from them again.