Rachel’s Candles And MoreReviews of rachelscandlesandmore.com

I made an order on 13 NOV, and received a confirmation email. There has been no communication at all. The order hasn't been fulfilled. I sent an email 18 NOV looking for an update. It's currently 20 NOV, and it's still crickets.

This is the worst company ever!!! I purchased Egyptian Musk on 6-8-24. Payment was made and withdrawn from my bank. I've sent 3 inquiries about the status of my order. No replies back. Tried calling. No response. I then requested to canceled my order! Nothing! I still as of today 7-23-2024 have not received an e-mails or a refund!!! I advise anyone not to order from this company!!!

The items were advertised as ready to ship. However, at the one week mark my order was still listed as preparing. I reached out to the company on the eighth day asking for a status since I received an email asking me to rate my experience. I did not receive a written response, however my status was immediately changed to shipped. There was no tracking number provided or any additional info. It is now 12 days since placing the order and I have received additional emails asking me to rate the products which I still have not received. The business practices need to be adjusted to send the notifications after the customer receives the order and customer service should provide responses to customer emails. It looks a little suspect when the status is updated immediately after customer contact. I appreciate the effort but it seems disingenuous without providing additional information.