QuonticReviews of quontic.com

While I've enjoyed what Quontic has offered me, I've been disappointed in the customer service. Each time I've attempted to contact Quontic, I've had to go through a number of hoops to reach them. Small things, such as ensuring my money goes back into the bank account once my CD matures, are not possible to do online.

Easy, convenient, and competitive.

I opened 2 online CD's and the process was easy. The Quontic website is extremely user friendly. Their response to your transaction is almost immediate. I did have to call for some information and the lady I spoke to couldn't have been nicer. She was patient and very knowledgeable.

It was a very easy to set up the account and setting up a reoccurring transfer was just as easy. Now it's automatic.

A winning combination: Excellent customer service combined with best interest rates.

Please email me the certificate that was done. Was told that it was done and still have not received it. Thank you

Easy to open an account for the amount and time we needed.

First I liked your rates so I opened up a CD, that went fine. Now I had an on-line account established and I wanted to open up another CD and there in my online account was a place asking me if I wanted to open a CD, I clicked on it. Several times and it did nothing. Waited two days until I knew you withdrew the money from my bank account, so I knew I had and established account. Called up and someone was going to walk me through setting up a second CD. Not sure why it just couldn't be done over the phone. What she did was brought right back to starting all over again outside of my acccount. Step by step she told me what she wanted me do, I did it. The final results, some place she forgot that there must have been a drop down menu, because I ended up with a 5 yr. CD, when I wanted a 3 Yr. Why I couldn't just use the ones in my account that says I haven't finished my application I didn't understand. They are still popping up in the account, but I could't use those. When I told her the maturity date was too long, now I get a bunch of instruction about canceling with an EMAIL (which the email she gave me was wrong), told I SHOULD PUT A STOP ON THE TRANSACTION WITH MY BANK ($35.00 COST), and given a list of info needed as long as my arm. I couldn't understand why it just could be changed over the phone from a 5 yr to a 3 yr.. She said it couldn't and I instisted I wanted a manager. Told her if I canceled this CD, I would cancel my 1st one for $100,000. too!. She got someone else on the phone only for me to hear the same info. Again I insisted this could be handled over a phone and finally she spoke to her manager and said I would have to request the change of 5 yrs to 3 yrs., but I didn't have to cancel out my transaction, just send the email along with a picture of my license. When I stated the address to send the email to, she corredted. Sent off and came back undeliverable. Sent to the 1st email given to me by the 1st. Rep., AGAIN UNDELIVERABLE. Now I go into my online account get another email and I am hoping that that email is adhered too, because that was deliverable. I was also hoping to open up a Money Market Account, but after this experience, not to sure about that