Quirk PartsReviews of quirkparts.com

Ordered part based on the exact description of my vehicle, wrong part arrived, they provided me a return address but I had to pay $15 to ship it back and then they stated they do not pay for return even though they provided the wrong part and I have yet to receive my original payment refund so now I am out the part as well as $80 for the part and $15 for sending it back, I get a strong feeling this is some kind of hands off, drop ship type of scam business that just set up a website, finds the parts somewhere else when ordered and they drop ship to customer, probably do not have any experience with parts or the automotive business at all

I ordred two parts for a KIA 2001, Spectra.Gear assembly bushings.Two bushings for the steering column.The site is laid out good. It said both parts were in stock. 4 of one and 5 of the other. I never received anything,except a text letting me know the part,singular,was not in stock. Part #0k201-32123&0k2a2-32124.... that first symbol for the part is a zero,not an o, which is a little confusing seeing how the second symbol is a letter.

Website describes products incorrectly, leading to wrong parts being shipped. Bad description are accompanied by misleading photos. Company refuses to acknowledge errors or provide refunds or exchanges. Total failure of service. Order from your dealer.

They advertise one thing and send only part of an order

They sent us the wrong part, charged us $176 for shipping. They refunded the cost of the part, but will not ship the correct part because shipping is too high. Finally, after this company saw what was happening, they completely refunded the shipping cost. Thanks listening to your customers.

The company sent the wrong part. Custom service is a nightmare. Avoid this company.

Placed my order and when the order arrived it was 1 part short. Tried to contact them 4 different times for a resolve but they never responded back. No way to talk to anybody all you get is a form to fill out and a statement that they will get right back with you but they never do. Buyer beware they are not worth dealing with. Very poor customer service.

When the shifter cable broke on my 2004 Mazda 6i 2.3 manual transmission, the Quirk Parts website advised I needed part GK2C-46-500L (I used the actual VIN to search). The part arrived in approx 10 days and in questionable condition with both dust boots torn. I decided to use the part anyway since I did not have another 10 days to wait for a different part that may have been no better in quality. After 3 hours removing/reinstalling, it became apparent the new one was not a direct fit. Measuring old vs new, the new was 3 inches longer and unable to function. I attempted to contact Quirk Parts through their "Contact Us" phone number, but only received an automated message to use the online contact us form. Filling out the form, I requested to be contacted by phone to discuss four times - I have yet to receive a call from them. Rather, I received terse, unprofessional emails stating I needed a different part (GK2A-46-500L), they have a disclaimer advising they are not always correct, and they wont pay for return shipping. They actually sent me a screen shot of their webpage with the 99.8% accuracy circled, and their version of a disclaimer – which states “If you are not sure whether or not a part in our store will fit your vehicle…”. I replied that I had no reason to be unsure as their site advised the part would fit, and the fitment listed my car. This has yet to be resolved to my satisfaction – despite their homepage also stating “Satisfaction Guarantee”.