Quirk PartsReviews of quirkparts.com

Shipped the wrong part. Purchased on ebay and I used the vehicle fitment tool to verify it would fit. Unfortunately it was after 30 days before I opened the part to install it. So they told me to kick rocks basically. I had been ordering all the parts I needed to replace and then planned to do them all at once. I won't ever buy from them again. Now I have a trim piece that cost almost $200 I can't use.

I ordered a part. They sent an email saying it was shipped with a tracking number. Tracking number didnt work. I emailed back saying hey. The tracking isnt working. They returned the email saying we're sorry for the inconvenience it was a mistake. We havent shipped your part. I tried to call and couldnt even talk to a person to get my issue resolved. They only text and email. I got tired of waiting on texts and emails. So I requested a refund. Sooooo frustrated! Waited a week for my part that they said they shipped but didnt ship!

I have been doing business with them for a few years now and have very good luck. I like that they offer pickup options for parts that are very expensive to ship. That noted the one issue is returns/warranty but I have never needed to do that. DO NOTE FOR BEST EXPERIENCE DO RESEARCH THE PART NUMBER BEFORE ORDERING.

They sold me the wrong part. That was after them having me wait 14 days instead of 3 saying they lost it but found it. Part arrives and it is wrong. They slapped a fake Motorcraft tag on it and took me for a ride. Its a brake line! Its a vital car component!

I ordered a few times from them in the past and didn't have any problems but my last order has been a mess. Had some parts (which they shipped) , had to order other parts (told 3-5 business days) which they got some of them but after a couple of weeks I told them to cancel what they couldn't get and send me the rest. Took over another full week before I received those parts. Ordered 8/25/25 received last of what they go 9/20/25. I had ordered a new belt and it doesn't fit. Web site says it does and I supplied a VIN for them to confirm fitment. They won't credit me shipping in either direction. Ordered a radiator hose and they have 3 pictures of the actual hose F81Z-8260-BA and they all show clamps with the hose and have listed for a name for the part "Hose Assembly." There are no clamps and they won't send my any clamps.

Good morning I want to make it clear here that I have received a terrible customer service from your store. I have sent several messages asking for information about the possibility of express shipping, paying my expenses, the only answer was that I had to buy first and then tell me the shipping methods. so I did, and I did not get more answers to my questions later, now I'm asking for my money back because of the lack of communication with you. I am now asking for my money back due to the lack of communication with you, then by chance you have created a shipment for the part I bought, which you have not sent yet, preventing the refund and preventing me from buying from another store more committed to the customer . There you have my messages, you can check this. of course this will have the most negative rating. I will try to warn the next customer about this.

I ordered parts that their website said we're in stock. Two days later I recieve an email stating that they will have to order them from the manufacturer and it could be a week before they recieved them, and 3-6 days after that before they ship them. When confronted they said they had fixed the problem on their website and two days later the items still show in stock.

They are the worst. Very poor rude customer service. The don't pick up the phone or call. They only text. And it's as if they are doing you a favor when YOU are giving them business. They kept saying my order is in process for 4 business days. They wouldn't give me anymore information or answer any question, or at least be kind. Finally, they sent me an email saying they canceled my order because the part was not available. They say everywhere their lead time is 24-72 hours. Another company I contacted before, got back to me the next say. Will never order from this place with entitled customer service who think they are doing you a favor!