Great customer service
Great customer service. Needed a part due to a strong wind blowing over may awning. Green help me identify the the right part and shipped it to me promptly at no charge. Thanks!
By Cindy Y.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
645 reviews
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For years, Quictent has walk into thousands of families along with happiness.
Quictent US (quictents.com) has 645 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
645 approved reviews, newest moderated first
Great customer service. Needed a part due to a strong wind blowing over may awning. Green help me identify the the right part and shipped it to me promptly at no charge. Thanks!
By Cindy Y.
Quick tent was great on replacing the four walls on my 8 x 8 gazebo tent. They handled it in a professional and timely manner. Thanks, greatly appreciated.
By Bob
A freak wind blew my car port into my neighbors yard. First surprise was the cover was undamaged. The second surprise was that the company would sell me replacement poles. The replacement poles were very affordable and arrived quickly. The customer service dept. was the third and best surprise - helpful and they cared - wow!
By Ernest C.
I contacted the company to inquire about procuring some parts for my planter boxes. Surprisingly they got right back to me and confirmed the parts needed. I received them today- less than a week after I contacted them. Their representative, Joy, kept me informed of the progress and was exceptionally helpful.
By Valerie S.
I had an issue with my canopy that required replacing seven of the poles. I didn’t know if it would be covered by any warranty but I was prepared to purchase them if needed. I was pleasantly impressed that the company was willing to replace them at no cost to me and I couldn’t have asked for a more friendly and helpful customer service agent than Joy. Thanks again
By David C.
Hi, had ordered the hexagon mini-trampoline and during shipping a small plastic buckle on the jump cloth had been broken. Zupapa sent a new replacement jump cloth within 10 days. Joy was most helpful in making all the arrangements. Thank you!
By CB
My tent got caught up in a windstorm and it bent the poles. Quictent quickly helped me get the replacement parts at a very reasonable cost. Joy was fantastic and deserves a raise!
By ScottM
Joy was amazingly courteous and quick with responding and helping me out! My tent legs were damaged in a storm and she helped me identify and order the replacement parts quickly, easily and for a VERY FAIR PRICE! thank you so much!
By Ashley K.