Buyer Beware
Buyer Beware: Paid for Expedited Shipping, Package Sat For DaysI ordered a replacement key on Thursday morning and paid extra for expedited shipping. The company printed the shipping label immediately, which triggered a "shipped" notification. However, the physical package sat in their warehouse for over 72 hours. USPS tracking logs show they didn't actually hand the package over to the carrier until Sunday night. When I contacted customer service to request a refund for the premium shipping tier I didn't receive, the representative (Mike) made up false excuses about how the USPS manifest system works, was extremely hostile, and refused to refund the fee. Poor shipping management and defensive customer service. I was able to prove that Mike was lying although common sense should tell you everything here. If you pay extra to receive something in 2 days it shouldn't take a week to receive and there is no way that USPS picked up all of there orders Thursday morning without scanning until Sunday night, that's just not how things work
By Justin T.

