qualitywatertreatment.comReviews of qualitywatertreatment.com

Ordering was a little complicated. In the process of determining the best system for our needs, the person helping us, knowing we were buying a system for our kitchen sink, failed to mention that if we had a single handle sink with a garbage disposal we would need to purchase an additional fitting that DOES NOT come with the system. I don't know very many, if ANY, people who DO NOT have a single handle sink with a garbage disposal! We got the system in and then had to wait to install it until we could get in this very special fitting they didn't tell us about. Not only that, when the equipment arrived, the boxes were all knarled up. The straps were dangling and the boxes were crushed in some places and torn in others. We didn't know if the equipment was damaged or not. I think the equipment will work well but the process has not been fun and the cost is a bit higher than expected.

Was great to work with. One of the best experiences I have had for awhile. Would for sure order again.

This is a very nice softener and a great price. We compared it to another company and that was a joke. They came to our house and gave us the hard sale. When I talked with Softpro, they simply compared their softener. Very smart. So we are happy and had the system for several weeks. I will update in a few months.

I installed the softener about 2-3 months ago and it works great. The softener took about a week to get here. My neighbor and I installed it over the weekend which took about 2-3 hours and a pizza as payment. It was fairly simple and we did only a small upgrade to my existing plumbing. I had to call to ask a question on programming, and the the Carla was great. That's why I wanted to submit a nice to review. Overall, I'm happy and I would recommend.

I recently bought a softpro whole house filter from them and they did a great job. Kristine helped me throughout the ordering, delivery, and installation process. Highly recommend!

It was a pleasure working with Quality Water Treatment! Very friendly as well as knowledgeable staff, great communicators and they have such a variety of products! I Highly recommend them for any and all your water purification needs. It’s nice to do business with experienced professionals!

I purchased the softpro elite and Aio water filter package in Jan 2024. My water was really bad, alot of iron and the smell of rotten eggs was bad. I recieve my systems within a week of ordering. The instructions were very clear. I had a few questions and contacted Rhea at customer support and she got me on track. I was waiting to write a review because i wanted be be sure the system continued to perform. Eight months later and my water is cleaner than its ever been, no staining and no smell. I highy recommend these guys.

Run away. I ordered a iron filter system from this website and they charged me, but failed to send the unit. I finally found tracked down the shipping information (from my credit card company) and contacted the supplier. Turns out- they simply gave the supplier their FedEx account and said 'ship to here' but the unit exceeds the maximum weight allowed by FedEx ground. So it sat at the warehouse and noone contacted me. Back and forth with this company- they attempted to resend again via FedEx (this is when the local FedEx manager told me the unit was far too heavy for their service). I notified QualityWater Treatment customer service of this fact (why don't they already know this??). Still don't have the unit shipped to me. So- here we are- 6 months after they took my money- I STILL don't have a water unit. It's INSANE! I finally had enough and asked them to match the current 20% off sale price as a refund for this hassle. NOPE- refused. They said they wouldn't even give me the current discount they are offering on their website! This is a company that takes no responsibility for getting you the product- once they have your order- you are on your own. If you do order through them- carefully track your shippment and know if anything goes wrong- it will not be recified quickly. Be ready to do a dispute with your credit card vendor. If I could do it differently, I would go direct to the manufacturer or use a different vendor.