Overall
Overall, very happy. There was a glass style I was looking for they did not carry, but from what they could produce they did a good job.
By clh
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
312 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality Glass Engraving provides custom engraved and personalized glass, crystal, leather, wood and metal products including engraved wine glasses, beer mugs, whiskey glasses and much more. All our products are manufactured by World Class suppliers like Riedel, Luigi Bormioli, Libbey, Arc, Badash, etc.
Quality Glass Engraving (qualityglassengraving.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
312 approved reviews, newest moderated first
Overall, very happy. There was a glass style I was looking for they did not carry, but from what they could produce they did a good job.
By clh
Perfect. Looks great. Great customer service.
By Dylan
I ordered a single beer glass engraved for my friend. It turned out great! I wish there was a little more communication from the company about approximately when I would receive my order.
By Darcy
Great customer service and a job well done.
By Guest
Very easy to deal with and professional products!
By Susan
Bad customer service, and return policy on product that is touted as impossible to break.
By Ryan R.
Paid to receive a proof to approve the artwork, but did not receive a proof. The mugs were engraved and sent to me, and there is a problem with the printing. I was told 'there is nothing we can do'; asked for a manager who basically said because of the holiday season, they were shipping them out with out sending proofs. And there is nothing they can do. So, we spent $142 on product that we cannot use. I left 4 voicemails and sent two emails before I spoke to anyone.
By Becky Warren T.
Great and timely service. What you order is what you get.
By Ken D.