No response at return mails (lost 105 eu)
No response at mails. I wanted to return my sunglasses, because I didn’t like them. Unfortunately they didn’t respond on my emails, and I lost 105 euros! Please watch out
By J D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
50 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With a strong focus on simple yet powerful design, drives us to create timeless pieces portraying a minimalist design.
Qetello (qetello.net) has 50 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
50 approved reviews, newest moderated first
No response at mails. I wanted to return my sunglasses, because I didn’t like them. Unfortunately they didn’t respond on my emails, and I lost 105 euros! Please watch out
By J D.
Do not order from here. Ordered sunglasses and they still have not arrived (been almost 2 months). Shipping status remains unchanged and they do not answer emails. Now I need to work with my bank to get my money back.
By Addy
Very good quality and best style ever existing
By Viggo van B.
not correct at all. would like a refund
By Dane G.
Do not buy from this company if you are at all unsure the glasses will fit your head. My, just barely 18 yo, son paid $92 for a pair of glasses that ended up looking like they are fit for a small child’s head. The return policy only allowed 14 days and asked you to email them for information to return. 8 days after our initial, and many subsequent, inquiries they finally responded by telling us to mail them back to SWEDEN with a tracking number. The cost to mail them back from the US is over $65! We will not be paying that to return them and run the risk of them denying the refund. If we could dispute the charge as fraud, we would.
By Cheri C.
Varning, verkar vara ett blufföretag. På hemsidan står att glasögonen ska skickas inom ett par dagar. Efter en dryg vecka har jag fortfarande inte fått några glasögon. Hemsidan har också falsk reviews (hänvisning till Trustpilots betyg ex) som inte stämmer.
By Daniel Johan S.
Don’t buy here. We never received the package nor a link to track and trace. They don’t respond to any e-Mail message we have sent.
By Karin
Amazing service and amazing quality! I had a little inconvenience with my package getting lost not once, but twice. However, their response was immediate and impressive. Despite the cost of shipping three times, they ensured I received my sunglasses. Not only did they send the pair I paid for, but they also included a free pair as an apology. Their honesty and genuine care for the customer truly stand out. Highly recommend them! 🔝
By Aji S.