QasesReviews of qases.com

Ordered on Saturday. Paid for expedited shipping. Label created next Wednesday? Five days from ordered to shipped. Don't expect replies to customer service emails, or anything approaching quick shipping, even if you pay for it. Love their cases but... not good for an ecommerce company.

I still have not received my product. I reached out to customer service and it sounded like they were going to try to help me locate my product. However, after one response, I’ve heard nothing else from them. I followed up with them and still heard nothing. Even if I’m able to get my purchase, I will not be ordering from this company again.

Qases is a scam company. I’ve been waiting for WEEKS for my case that I ordered. It’s saying my order has been placed but nothing has been confirmed. I wrote them an email asking for a refund and they said they’ll get back to me shortly…NOTHING! This is the only site I’ve seen with actual reviews. You can’t find any information about really much anywhere. DO NOT BUY FROM THEM!!!

i Ordered an iphone 11 pro max case but received a casing for regular iphone 11 which is not helpful to me. Since then i have never had any customer care to ask for help.

I paid for expedited shipping - it took days to process my order. Then when it supposedly had shipped, it actually didn’t. I contacted customer service, while pleasant they weren’t overly concerned with my order (which at that point still wasn’t tracking 10 days later), the response to my inquiry was slow, and it took repeated inquires on my part to get any answers or action. I’m highly disappointed.

i’ve been reaching out over my incorrect order and nobody is getting back to me.

I placed my order around 11/16/2022 as Christmas gifts for my children as they were wanting custom cases for their phones. I figured placing the order OVER a month ahead of time would give plenty of time to produce the cases and ship them out. After a few weeks I began checking the tracking daily which kept stating that USPS was awaiting the package which I called USPS and they stated that essentially means they received shipping information but still waiting to receive the product from the merchant. Finally after not receiving my order a month later on 12/16/2022 I reach out to Qases and receive the response that USPS lost the package and that they'd reproduce the order. I immediately asked when I can expect that to occur. Three days later on 12/19/2022 I still didn't receive a response so I again replied to Qases asking them to follow up. They replied the same day stating that they're working as fast as they can, USPS lost my package, and they're hoping USPS performs this time around. I immediately responded back expressing how I never questioned how fast they were working, I'm just upset because I was concerned with not getting my order before Christmas for my children. I never received a response back and my order just arrived yesterday 12/28/2022. With no surprise, the quality is subpar. I honestly could've just done a better job myself. The images are awful quality and blurry. There were several little pieces of paper in the box which look like someone printed off instructions from a computer, then crumbled it and threw it in the box. The responses from Qases was one of the most unprofessional I've ever seen. There was no kind of customer service in regards to understanding my dissatisfaction. No sympathy from them whatsoever. They portrayed that they couldn't care less and came off defensive right off the jump. I work in customer service and I know the quality ethics that it entails. Qases was more worried about telling me how this was all USPS's fault rather than apologizing to me and trying to make it right. They made no effort at all. I will never, ever order from this company again and I'm most definitely sharing my experience with others. Hopefully the company can attempt to make some major improvements to their customer service at the very least.

The picture printed was wrongly positioned even though when I ordered it out was positioned right.