Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
385 reviews
Pyle AudioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Pyle Audio (pyleusa.com) has 385 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
385 approved reviews, newest moderated first
For the money, this stereo sounds amazing. It's a perfect companion for my TV in my little man cave bedroom I was a little concerned because the day I turned it on the display lighting went crazy and I couldn't make out which mode it was in but I turned it off and unplugged it and it's fine now. It's been working great! Sounds awesome! The blue lights are kind of nice too. Got here pretty quick
By Kip
I have not received my latest order yet which is a microphone and I’m assuming that will be fine but overall customer service has been very poor. I’ve had to call three or four tines and each time there is a 20+ minute wait. In one situation I asked the representative to cancel part of an order I had literally just placed because I had ordered too many items. They said they would take care of that and that did not happen. So I emailed customer service and asked for some return labels and after two days that did not happen either. I then had to call customer service again to get the return labels. Customer service definitely needs to be way better in my opinion
By Mark K.
Response from Pyle Audio· Feb 3, 2026
Hi Mark, Thank you for your honest feedback, we’re really sorry to hear about your experience and understand how frustrating that must have been. Long wait times and delayed follow-ups are not the standard we aim for, and we truly apologize for the inconvenience this caused you. We’re actively working to improve our response times and internal processes so situations like yours don’t happen again. If there’s anything still unresolved or you need further assistance, please don’t hesitate to reach out directly to [email protected] or call us at 1-718-535-1800, we’ll make sure you’re taken care of promptly. Thanks again for sharing your experience. Your feedback helps us improve.
Terrible experience with pLyle usa. Bought a radio boombox that is supposed to be 120watts. I swear it sounds like it it's 15 watts at the most . No bass in these speakers. The fm picks up almost no stations because the radio has no antenna. What kind of company makes radios with no antennas or ways to add one. Plus the speaker screams full blast every time you turn it on. I messaged them before I got the item if it was a used item or new since the price was low. As soon as I got the package I could tell the box was taped up with yellow color tape that obviously was an open box. Man this wa the worst radio purchase I ever made. Even the 1$ radios work better.. crazy these companies are allowed to rip people off
By richie M.
Response from Pyle Audio· Feb 2, 2026
Hi Richie, We’re very sorry to hear about your experience with the boombox. This definitely isn’t the kind of impression we want to leave, and we truly understand your frustration. All of our products are intended to be brand new unless clearly marked otherwise, and we take reports of open-box or damaged packaging seriously. We’d like to look into this further, especially regarding the sound quality, FM reception, and packaging concerns. Please reach out to our support team at [email protected] or call us at 1-718-535-1800 so we can assist you directly. We’re here to make it right and ensure you get the product experience you expected. Thank you for bringing this to our attention, your feedback helps us improve.
never received the bonus gift promised
By Roger M.
Response from Pyle Audio· Jan 28, 2026
Hi Roger, Thank you for your feedback, and we’re sorry to hear you didn’t receive your bonus gift. We’re currently checking into the issue to better understand what happened. In the meantime, if you need assistance or have any questions, please don’t hesitate to reach out to our support team at 📞 1-718-535-1800 or 📧 [email protected]. We’re here to help! We appreciate your patience and the opportunity to make things right.
I ordered a Snow tube to pull behind an atv in our upcoming snow storm. Pyle said I would receive my order on 1/22 or 1/23. Snow storm coming 1/24. This is the ONLY reason I ordered from here because they said I would receive it before the storm. Now they say delivery on 1/28. There will be no snow left. Don't lie to your customers just to make a sale. DO NOT ORDER FROM PYLE.USA
By Brian
Response from Pyle Audio· Jan 23, 2026
Hi Brian, We’re truly sorry to hear about your frustration and the shipping delay. We understand how disappointing it is to plan for something and not have it arrive on time, especially when you ordered specifically for the snowstorm. Our estimated delivery dates are based on carrier-provided timelines, and we do our best to meet them, but unfortunately, delays can sometimes occur due to factors outside our control, especially during high-volume shipping periods or severe weather conditions. We never intend to mislead our customers, and we sincerely apologize for the inconvenience this has caused. If the order is no longer useful, our support team is here to help you with a return or refund, just reach out to us at [email protected] or call us at 718-535-1800. Your feedback is important to us, and we’re actively working to improve the accuracy of our shipping estimates. Thank you for bringing this to our attention.
Liked the little Stereo Amp I purchased, but tried to get an issue resolved for registering the product within 7 days, which was supposed to send me a FREE Gift. However even though I tried several times to register the website would not let me. So therefore they said I didn't qualify for probably a $5 gift.
By Rick G.
Response from Pyle Audio· Jan 13, 2026
Hi Rick, We’re glad to hear you liked the stereo amp and thank you for your support! We’re really sorry to hear you had trouble with the registration process. That’s not the experience we want you to have. Please reach out to our support team at [email protected] or call us at 1-718-535-1800, and we’ll do our best to make it right for you.
We're trying to do a warranty claim. Finally, talk to somebody after two weeks. But then they never sent the link. So I can fill out the paperwork for the warranty. This place is a pile.
By Kevin J.
Response from Pyle Audio· Jan 13, 2026
Hi Kevin, We’re very sorry to hear about your experience and understand how frustrating this must have been. To submit a warranty claim, the first step is to register your product on our website: https://pyleusa.com/pages/registration Once registered, you can either call our customer support team at 1-718-535-1800 or email us at [email protected] to proceed with the warranty claim. Your case is already in process. However, if you still need assistance, feel free to reach out to our support team, we’re here to help. Thank you for your patience and we appreciate the opportunity to improve your experience.
I am still trying to figure out all the intricacies of operation! I must say that everything I have tried so far has worked well for me! Also being that the receiver I bought has 2000 watts which seems to be plenty of power to grind out some good old rock and roll! Thank you very much!
By J.J. M.
