PuzzlethalReviews of puzzlethal.com

My Puzzlethal experience was horrible Hate that I can not give this company a "0" star rating. I am a Puzzlethal verified buyer (Order #PLT00006275YM2311) Spending money for Puzzlethal merchandise is the worst buying decision I have ever made. My order arrived late, incomplete and the quality was not as represented on the Puzzlethal website. Puzzlethal refuses to issue a refund, and their customer service responses are boilerplate language asking for my patience and understanding. Based upon my Puzzlethal experience, I would prefer to give this company a "0", if I could. I would never make another purchase from this company. The above is. in part, a review posted on TrustPilot earlier this year. There is no way for me to post it on the Puzzlethal website. They have deactivated my customer login credentials. Do NOT spend money with this company!

I ordered puzzles for family members for Christmas and they sent the wrong puzzle. I contacted them and they said they would send the correct one. My sister did receive her puzzle 2 months later. I am glad they were able to send the correct puzzle. All customer service is via email and they were responsive.

Did not receive for two months but Sophia was very responsive to all my inquiries.

I left a one star review bc I ordered this on November 23rd 2023 and it still hadn't arrived by January 20th. I had no way of contacting them. The last I heard was that they shipped it on December 21st 2023. The tracking number that I was given said that it was coming from CA. contacted my credit card and told them that I wanted my money back. Who ever is behind this company is not reliable. I received the puzzle yesterday. I give it 2 stars bc it was shipped from a private party from NJ. Not sure of the quality or if all pieces are in the box. My son is going to put it together and I will be able to review further. I'm not sure if I will give a higher rating for the fact that it took over 2 months and the original tracking was from CA and it actually came from NJ from private person. And when I tried to email them they had blocked me.

DO NOT ORDER FROM THIS ONLINE "COMPANY"!!!!! I ordered a puzzle AND frame on Nov 21st for my son's Christmas gift for $132.51 total. They sent me tracking on Dec 19th and I FINALLY received the puzzle on Jan 2nd but NOT THE FRAME which was $67.99. When I inquired, they told me the puzzle and frame would ship separately, which I completely understand, HOWEVER, I've repeatedly asked them to provide a tracking number for the frame and they have not replied. I cannot locate a phone number, so all I can do is continue to send them emails which go unanswered. I haven't even opened the puzzle to inspect the quality because it is supposed to be a gift. On their website in the Shipping Policy, it says "if your order does not arrive within 30 business days, please contact us and you're able to get a full refund or a replacement order for free." I've requested tracking, I've requested a replacement, and I've requested a refund, AND ALL REQUESTS HAVE GONE UNANSWERED!!!!!!

Ordered puzzle for Christmas gift on Dec 5th, after shipping it was $79. Their website says they ship in 24-48 hours and up to 15 days for shipping. As it approached Christmas and still not yet shipped, I emailed the company and they said if it didn't get there before Christmas they would issue $5 refund. It shipped on Christmas, no refund and it is now Jan 7th and still no puzzle

I had to get my money back from PayPal. Fake website

Paid for expedited shipping and it took three weeks. Puzzle box is cheap and only opened by prying open the bottom. Header at the top says “mysterious puzzle” Resolution from puzzlethal was a small credit, between 5 and 10 dollars for eighty spent on a gift I am nervous to give