Pusheen BoxReviews of pusheenbox.com

Boxes are always months late. Items suck and aren’t cute anymore or anything you want. Items arrive broken and damaged. Don’t waste your money. Just buy Pusheen stuff you like on your own.

I would have given a zero if it was an option. I have a subscription for my granddaughter and she loves Pusheen. They give a tracking number but there’s no tracking info to be found. Don’t understand how they can give a FedEx tracking number 3-10-2022 and still they haven’t shipped? They keep saying they have delays in shipping. Said will ship mid to end of May and here it is 5/28 and still nothing has shipped. Thankfully my granddaughter is older and is getting used to these excuses by now because this has been happening from day one! 😡.

So, on 11/15/21 I ordered the quarterly plan for the idea of getting the winter box for a Christmas gift for my Grandson who loves Pusheen. I have had very little communication from them regarding when the Winter box will ship! I accidently deleted my original email account so I contacted them to let them know and find out the shipping status. I got a reply on December 18th saying " it will ship soon " and no way to change my email address! I obviously won't be getting this box by Christmas. These people just take your money and run. I am going to ask my credit card company for a refund. My advice is to avoid ordering this box from Pusheen.com. You can pick up some single items on Amazon and ebay, without the hassel.

Purchased this box back when they had their fall / halloween version. Then they told everyone shipping issues made the estimated ship date in November. Okay, sucks but whatever. However trying to log into my account it told me my email did not exist, so I had no way of cancelling further subscriptions, and have now been charged $40 again. And all attempts to contact them have gone unheard thus far. Unless you don't care about potentially throwing money away I wouldn't go anywhere near this box or CultureFly in general.

Fault items in a springbox. Missing mustach of pusheen vinyl figure. Candle holder is dangerous to use. Its on a very shaky leg and its easily will fall wit a candle! Some parts where very badly painted, some dirt under paint, and chipped away paint...china quality! No Item refund for international delivery!!!

I don't even know where to start. The daughter of my brothers girlfriend loves Pusheen, so for Christmas I ordered her a pusheen box and decided to keep up the subscription for the year as her present. Well the summer roles around and my brother and his girlfriend break up on really, REALLY bad terms. Pusheen box charged me the day before the break-up, but they don't ship until July. I called 2 days after the break-up (wanted to make sure it was final) and asked them to change the address on the box to ship to me instead. They tell me they can do it and all seems well. A couple days later they email me back to tell me they can't change the address because the label has already printed, even though they confirmed it does not ship for another month. I ask them to reprint the label. They tell me no. I told them "okay, then forget it, just cancel it". They tell me they can't because it's too late. They tell me to just get the package from the person it's being sent to even though that's not an option. They then tell me to have "my mail forwarded to my new address". Not only does that not solve the problem, which I told them, they also ship FedEX so it has nothing to do with USPS. I pull up their terms of service which state I had until July 15th to cancel I screenshot the TOS, circle the part that says this, and email them back (it's now July 8th). They emailed me back on July 16th saying it's too late. They SPECIFICALLY waited until after the 15th to reply because every other time they emailed back within 2-3 days. I told them it wasn't too late and they were ignoring their own terms of service. They then tell me the box has shipped. Meanwhile, I have not received a shipping notification and my account says it has not processed. I got the shipping notification the next day and while the notification has my correct address on it (I had hope there for a second) I checked the tracking, and it was going to my brothers ex-girlfriend house. In a desperate last attempt I contact FedEX and ask to reroute the package. They tell me "no problem! Just have the seller contact us and we'll reroute it right away". I contact them again and tell them this and they refuse saying if I don't want the box, I can wait until it arrives (not at my house) and just send it back. I honest to God do not know if they are that stupid, or just scamming people out of their money, but I gave up after that and filed a charge back with my credit card company. Only sign up for this if you never, ever plan to cancel or move, and DO NOT buy it as a gift for someone. The items are absolutely adorable and it did arrive as planned for the first 2 (minus major COVID delays), but cancelling it was a full-blown nightmare.

pusheen box charge for the product, don't ship it and won't refund while ignoring numerous contact attempts.

Ordered the spring box for my (adult) daughter as a birthday gift and I’m shocked by what an awful experience it’s been! There was supposed to be a decent sized microwaveable heat pad which I assume is why the shipping was so expensive but it was missing. Contacted the company and got a £3.80 refund.... the whole box cost £80 and only had 7 items in it. Shipping and import was £40! No other company is anywhere close to that price!! Customer service now just ignore me. Completely unacceptable. I’ve read reviews from other people saying the heat pad caught on fire so maybe just as well it was missing! The cheap robe it came with is awful to wear, the string on the inside has been attached wrong so there is no way to tie it shut and it just falls open. Then it came with a small notepad, cheap plastic figure, very small glass infused bottle that broke within a week, an incense dish which is useless as we don’t use incense because we have cats and a wooden tray? Complete junk, overpriced and awful customer service. I’d recommend just buying Pusheen items from amazon or Clair’s (they sell some good quality exclusive Pusheen items) you could get much more for your money.