Pusheen BoxReviews of pusheenbox.com

Started out with a shipping notification email, but the tracking never moved. They essentially generated an empty shipping label and never sent a real package. So, I was never sent my Spring 2026 box, and had to go chasing after Customer Service to try to get a replacement box. After being given the runaround, dozens of back and forth emails, their inbox even filling completely up so it couldn't accept any more emails, multiple excuses and delay tactics, they finally just offered a full refund several months later, stating they didn't have any stock left. That was incredibly disappointing because I was really looking forward to the Ramen theme in Spring 2026 but they weren't offering me any other option. Horrible customer service with false promises and excuses. I'm leaving this review because I see that my order for the Fall 2026 box has also generated a shipping label but it is again unmoving after over 3 business days. I may update this review should I end up receiving the Fall 2026 box, but it's not looking to be a good track record so far and may consider having to cancel this disappointing subscription box. FYI, I'm based in west coast Canada, so this does entail international shipping.

The Box is really cute I love pusheen in the items are included, however I feel spending around 40-50 dollars I expect for better quality for example I just got my summer box and it was adorable I love the concept of the pool thing but the “beach towel” supposedly for the beach its one of the cheapest or worse material it felt like recycle and those cheap shein type of quality and If im gonna spend a certain amount of momey atleast make the quality good

Yea I ordered a gift for my girlfriend was 30$ and they delivered to another address in a different area code. I have no access to whataddress it is. I have emailed them countless times. Heard nothing and I have called and called all the post offices around and they can’t help me. This Is a scam/rip off don’t buy from these frauds

Order 736989 - winter box, that I received December 29th 2025. I ordered the hoodie size M and got XS. I contacted the client service, they asked for proof - the pictures of the box, the hoodie, etc. I provided everything. They said ok, but unfortunately 4-6 weeks waiting time to get the hoodie size M in stock, I accepted to wait. 3 MONTHS LATER still no news! I contacted them, no reply whatsoever. Very disappointing.

They literally listed the summer box for pre order, i pre ordered it (the spring box was no where on site and was accepting pre orders for next theme) They claimed that’s not true. Their site LITERALLY only gave a pre order option yet they’re claiming I’m confused. They made a mistake and won’t own up to it.

Delivery was very late, and to top it off the contents were wildly disappointing. They sent me a hoodie in the wrong size. Despite promising a solution within six weeks, there is still no movement on a replacement or refund. Despite one of the gifts supposedly being a 3 pk of stickers, they're claiming it's a misprint and only included 1. Vinyl figure felt cheap. Cancellation was incredibly difficult, and despite sending several emails after I discovered I could not log in, I was still charged for another box several weeks later.

The boxes are sent so late that they align for the season just a few weeks. Tomorrow is August 1, and my granddaughter has not received the summer box. Pusheen/Culture Fly Customer Service says it's on the way but can't tell me when. What? In retrospect I'd make my own subscription boxes as gifts!

Absolutely appalling customer service and don’t expect to be charged on the date that your account says that you’ll be charged for a box as they take it whenever they feel like it when you’re not expecting it even if you have a schedule payment set up when I asked to be refunded because I didn’t have the funds in my account I said that I wasn’t cancelling my Pusheen box subscription I just wanted to be refunded for now until my date on my account was supposed to be charged as I had planned to have the funds ready for that date I was emailed back saying that they cancelled my whole subscription and that they couldn’t cancel my one box because they’d already printed the shipping label out, even though it’s not meant to be shipped until late July they told me that they’re charging me for that single box and had already cancelled my full subscription for this year they didn’t even email me with my options of what I can do they just went ahead and charge me for one box which is very expensive as I live in the UK and every time I am charge to my account I have to pay a currency charge so now if I resubscribe back to the pushing box for September, I’m now going to be charged about £280 for the year because I have to pay for one single box on its own now or I miss out on the summer box for this year and this isn’t the first time I’ve had problems with a customer service. I am really thinking about never subscribing again as it doesn’t seem worth it with these last few boxes I’ve been getting the quality is gone downhill since 2018, since I first subscribed to the box I would not recommend the Pusheen box to any of my family or friends