Excellent attention
Excellent attention. They are brilliant!
By Juan
Response from Purse· Dec 6, 2021
Thanks for the support! We are going to try to improve the experience even more in 2022!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
174 reviews
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Purse (purse.io) has 174 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
174 approved reviews, newest moderated first
Excellent attention. They are brilliant!
By Juan
Response from Purse· Dec 6, 2021
Thanks for the support! We are going to try to improve the experience even more in 2022!
Los mejores descuentos que se pueden conseguir, 100% recomendado
By Stephan R.
Response from Purse· Dec 6, 2021
Gracias, agradecemos tu apoyo.
Super buen servicio! Gracias por resolverme los problemas.
By Stephanie O.
Response from Purse· Dec 6, 2021
Gracias. Disculpe el problema, pero me alegro de poder resolverlo por usted.
Excellent customer services. They gave me good orientation through all the process.
By Jose Alfredo Pinto G.
Response from Purse· Dec 6, 2021
Thanks - We are going to try to improve our onboarding even more in 2022!
Muy eficientes, recomendadisimos.
By Pedro R.
Response from Purse· Dec 6, 2021
Gracias, ¡agradecemos el apoyo!
Excelente experiencia!
By Victor F.
Response from Purse· Dec 6, 2021
Gracias, ¡agradecemos el apoyo!
i cant believe this, the disabled my account amazon only provides me with 1 tracking # of 2 items purchased togather, now purse is asking for another tracking #, I explained to them that amazon only provides 1 tracking # for both item, plus I sent a screenshot or the item delivered...would you believe that they disabled my account for that, with over 3k btc, i email support and no body is responding,no body, very very poor for a vip member.i have completed tons of order on purse and this is how the disabled my account for some i cant present if amazon dont provide me with, welll they did, the provide 1 tracking number for both item which i already submitted
By Calicali
Response from Purse· Dec 16, 2021
Hey Calicali - I am sorry that your account got disabled over this issue. It seems to be a mistake. It looks like there is a flaw in our tracking system where we only allow Tracking Links to be used once to prevent issues. I have added this to our issue board to figure out a solution that will enable different orders to have the same tracking link for the same Shopper. As for our Support Staff, the longest we would take to answer back is 24 hours. If you are still having issues with this, please reach out to [email protected] to get this resolved. Regards, Gary
From a buyer's point of view, Purse works very well and is easy to use. In many cases delivery is faster than if you order direct from Amazon. You can select a discount on the price if you are willing to accept some delay before your order is accepted but generally it does not take long before the order is picked up. Purse support act quickly when there is an issue - in one case goods were damaged in shipment but no problem in getting refund or making return arrangements.
By Nigel W.
Response from Purse· Nov 22, 2021
Thanks Nigel - appreciate your support & glad our support team handled your issue!