Pure Paw LabsReviews of purepawlabs.com

Response from Pure Paw Labs· Jul 30, 2026

Hi Robin, thank you for sharing this. It sounds like your pup has been through a lot, and we know how difficult it can be to manage severe allergies. We're grateful you've chosen to include DA-1 as part of your dog's care, and we truly hope it continues to provide extra support alongside your vet's treatment plan. Wishing your pup lots of comfort and happier days ahead.

Response from Pure Paw Labs· Jul 30, 2026

Thank you for giving DA-1 a try and for sharing your honest feedback. We're sorry it wasn't a good fit for your pup's taste. Every dog is different, and we truly appreciate you giving it a chance. Wishing you and your pup all the best in finding what works for them.

Response from Pure Paw Labs· Jul 30, 2026

Thank you so much, Robert! It really means a lot that you took a moment to share this. We're so glad we could be there to help and make your experience a positive one. If you ever have any questions or need anything for your pup, don't hesitate to reach out, we're always happy to help.

Response from Pure Paw Labs· Jul 30, 2026

Thank you so much, Charles! It means a lot to hear DA-1 has helped keep your pup's ears healthier. We're so happy it's made things easier for both of you.

Response from Pure Paw Labs· Jul 20, 2026

Hi Joe, Thank you for taking the time to share your feedback. We completely understand your disappointment and respect your opinion. However, we'd like to clarify a few points for the benefit of future readers. As explained in our email correspondence, our satisfaction guarantee is 60 days, not 30 days. According to our records, your first order was delivered on March 31, and your refund request was submitted after approximately 90 days of use, which was outside our 60-day guarantee period. Our support team carefully reviewed your account and applied the same refund policy that we apply consistently to all of our customers. While we always do our best to help, we must also ensure that our guarantee is applied fairly and consistently. Our guarantee terms, including the applicable time frame and refund eligibility, are clearly outlined on our website prior to purchase. We truly care about our customers and their pets, and many of our pet parents can attest to our willingness to go above and beyond whenever a concern falls within our guarantee and support policies. In this instance, however, we were unable to make an exception as your request fell outside the stated guarantee period. We're genuinely sorry that DA-1 wasn't the right fit for your dogs, and we sincerely appreciate that you gave it a thorough trial. We wish you and your pets all the very best.

Response from Pure Paw Labs· Jul 20, 2026

Hi Sue, Thank you so much for sharing your experience! We're thrilled to hear that your pup is already scratching less, that's wonderful progress and exactly the kind of improvement we love to hear about. Energy levels can sometimes take a little longer to improve, as every dog responds differently. With continued daily use, many pet parents notice additional benefits over the following weeks as the ingredients continue to support overall health from the inside out. We truly appreciate you giving DA-1 a try, and we hope you'll continue to see even more positive changes. Please keep us updated on your pup's progress, we'd love to hear how they're doing! Wishing you and your furry friend all the best, - The Pure Paw Labs Team🐾

Response from Pure Paw Labs· Jul 20, 2026

Hi Rick, Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that your 14-year-old Bagel is doing so well. Knowing that she's no longer itching and is feeling more lively is wonderful news. It's especially heartwarming to hear she's still happily "kicking" and enjoying life! Thank you for trusting Pure Paw Labs to be part of Bagel's wellness journey. We wish you both many more happy, healthy years together, and we're always here if you ever need anything. - The Pure Paw Labs Team

Response from Pure Paw Labs· Jul 20, 2026

Hi Sarah, Thank you so much for your kind words! It truly means a lot to us. We're delighted to hear that Sheerah was able to address your concerns and provide the support you needed. Our goal is always to make sure every pet parent feels informed and confident when making decisions about their dog's health. We'll be sure to pass along your lovely feedback to Sheerah, it will absolutely make her day! Thank you for choosing Pure Paw Labs. We wish you and your pup continued health and happiness, and we're always here if you ever have any questions. - The Pure Paw Labs Team 🐾