Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
Purely StorageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Purely Storage (purelystorage.com) has 421 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 25 reviews with 1 star · Clear filters
Great professional was there when I need them thanks
By Tianna
Response from Purely Storage· Apr 22, 2019
Thank you Tianna, it seems like you accidentally gave us the wrong rating but I am so glad to hear that you had a great experience with us.
My stuff was moved without my authorization.
By Roman
Response from Purely Storage· Feb 8, 2019
This is very concerning to see. Our employees do not have access into any customer units, so I'd love if you could please contact me directly at [email protected] and let me know what happened so we can make it right.
Manager is horrible. She won't take any responsibility for anything. Says its out of her hands.
By Island S.
Response from Purely Storage· Dec 4, 2018
I'm sorry to hear you've had a bad experience with us. I would really like to get some information from you about what has happened as we take these reviews very seriously. Please contact me at [email protected]
This is concerning the Yucca Valley Purely Storage location. This facility promotes on their website it being safe and secure. I stored my Rv there from April 2018 - September 2018. My RV was broken into with a crowbar the barb wire on fence was pushed down and had tires on one side of it allowing people to gain access to unit. No cameras saw this take place. Took several days for them to notice and fix the fence. Was promised my money back for the month by the manager but did not provide one. Payed 1,000 dollar deductable to my insurance company. Still waiting on a response to my emails from the owner.
By D N.
Response from Purely Storage· Oct 10, 2018
Our company is very sorry this happened to you Mr. Nelson and we understand your frustrations. We do our best to provide a well-lit enclosed area with security cameras and have our staff doing daily walk-throughs to ensure a secure space for your belongings, however sometimes these unfortunate incidents can still occur. I have let Brad know that you haven’t gotten his responses but you can also forward your letters onto [email protected] to ensure they are being delivered and heard.
Rodent damage to personal property, excessive fees, verbally confuses reguarding fee's.
By Leticia
Response from Purely Storage· Sep 10, 2018
I’m sorry to see how unhappy you are with our service. We actively try to remind residents to not keep any food in units and guide wildlife away from the property. Please reach out to the owner directly at [email protected] as we would love to get more information from you and resolve this issue.
i needed to take out my birth certificate and social security card and they didnt let me
By Alexandro
Response from Purely Storage· Feb 28, 2018
I'm sorry to hear that you were blocked access. It might have had something to do with your account balance. Please reach out to the manager who can quickly and easily resolve the situation.
When the switch of ownership took place I was charged for insurance with out notice. When I called to inquire, the person was not helpful and told me that I received a notice to opt out and that I should have sent that back and I would not have been charged. I explained that I had not received anything. Since than I have made multiple calls to get my extra money back they charged for insurance. Every time I call the same person tells me, "I have to email corporate and I will get back to you". Never have heard back from anyone. I was able to get them to take the insurance off but never received anything about the $3.
By DF
Response from Purely Storage· Feb 28, 2018
Thank you for the feedback. We offer our customers an optional 'protection plan' which we feel is better than insurance for only a third the cost and a great value to our customers. I'm sorry that you didn't receive the notice, but glad that it was sorted out. Thank you for your business. I hope we can continue to serve you well in the future.
The worst place to store your things. They have no class and leave horrible messages on your voicemail. There units leak and when you call them to let them know, there answers is oh well put a claim in.
By Ruby P.
Response from Purely Storage· Feb 28, 2018
Thank you for responding. That's horrible to hear. Please email me at [email protected] and allow me to make it right.
