I was very happy with the ring and…
I was very happy with the ring and customer service. Whenever I had a question I heard back in a reasonable time .
By Shaun M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
75 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Pure Gems Jewels, for over four generations we’re sharing a single passion, creating the most beautiful simulated diamond jewelry for the most unforgettable moments. Our company designs and manufactures fine simulated diamond jewelry at the highest levels of quality, offering innovative designs and sophisticated setting techniques.
Pure Gems Jewels (puregemsjewels.com) has 75 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 5 reviews with 4 stars · Clear filters
I was very happy with the ring and customer service. Whenever I had a question I heard back in a reasonable time .
By Shaun M.
Took longer than expected to arrive, however I was rebates $50 sooo I guess that was good customer service. I love the ring and when it was presented she said it was breathtaking.
By Jeremy
Beautiful ring. I hope she says yes!!! 🤣
By Aaron P.
I purchased a ring in Nov 2018. The diamond fell out within 2 months. that was VERY disappointing and concerning. The customer service response due to this was outstanding, and they fixed the ring, but I'm still concerned it will happen again.
By Danielle
Love my ring!
By Ang H.